1 to 4 of 4 Customer Service Jobs in Cheltenham with Remote Work Options

Our client based in Cheltenham is seeking an IT Service Desk Analyst to join their team carrying out 1st line support via phone and email. This is a great opportunity for someone with either some experience in an IT support role or someone who has a relevant qualification looking … for their first opportunity. What will you be doing? Providing 1st Line Service Desk Support Answering the Service Desk phone and mailbox Creating/Updating ticket logs Providing support on Microsoft Windows 10/11 operating system Supporting users over phone, email and in person What experience do … you need? To be considered for the IT Service Desk Analyst role, you must be: Previous experience within an IT Support role ideally within a service desk environment would be beneficial Understanding of supporting Office 365 and Windows environment Understanding of Active Directory Understanding of ticketing systems Self more »

small team of L2 Engineers, you will be a key point of escalation for IT and Server issues raised from the L1 Engineers. Your customer service skills will play a pivotal part in upholding the first-class reputation achieved from their established client base. You will also liaise more »

delivery to ensure a blended learning approach. Collaborate with subject matter experts to develop content relevant to our SIPP business, including compliance, risk management, customer service, and technical skills. Manage the learning management system (LMS) to track training progress, monitor participation, and assess the effectiveness of learning initiatives. more »

methodologies, and best practices Experience seeing projects through the full SDLC and Project life cycle Excellent analytical skills Proven ability to solve problems creatively Customer Focused; delivers a high level of customer services to our external and internal customers A strong element of a client relationship management and more »