2 of 2 Remote/Hybrid Customer Service Jobs in Cheltenham

What you’ll do Provide 2nd line technical support across desktop, server and cloud environments Troubleshoot and resolve complex technical issues escalated from the service desk Support Microsoft 365, networking, and server infrastructure Assist with system upgrades, installations and project delivery Provide remote and occasional on-site support … business clients You’ll work closely with other engineers, service desk colleagues and project teams to ensure clients receive reliable and proactive IT support. What we’re looking for Experience in a 2nd Line IT Support role, ideally within an MSP environment Strong troubleshooting across Windows environments and Microsoft ...

network issues Support and maintain Microsoft-based environments including servers and desktop systems Assist with IT installations, upgrades, and infrastructure improvements Deliver excellent customer service and build strong relationships with school staff You’ll work closely with internal support teams and education stakeholders to ensure schools receive reliable … supporting Windows environments, servers, and common school IT systems Full UK driving licence and willingness to visit client sites Excellent communication skills and a customer-focused mindset The ideal candidate will bring a proactive approach to problem-solving, enjoy working directly with users, and thrive in a collaborative ...