Customer Service Job Trends in Cheltenham

Customer Service
Gloucestershire > Cheltenham

The table below provides summary statistics and salary benchmarking for jobs advertised in Cheltenham requiring Customer Service skills. It covers permanent job vacancies from the 6 months leading up to 13 January 2026, with comparisons to the same periods in the previous two years.

6 months to
13 Jan 2026
Same period 2025 Same period 2024
Rank 30 25 60
Rank change year-on-year -5 +35 -7
Permanent jobs citing Customer Service 1 14 9
As % of all permanent jobs in Cheltenham 0.55% 9.72% 2.31%
As % of the Processes & Methodologies category 0.77% 10.37% 2.51%
Number of salaries quoted 1 6 9
10th Percentile - £25,125 -
25th Percentile £31,500 £25,813 £15,750
Median annual salary (50th Percentile) £33,000 £29,000 £30,000
Median % change year-on-year +13.79% -3.33% +8.11%
75th Percentile £34,500 £36,125 £34,875
90th Percentile - £46,250 £47,650
Gloucestershire median annual salary £34,000 £33,000 £31,250
% change year-on-year +3.03% +5.60% +13.64%

All Process & Methodology Skills
Cheltenham

Customer Service falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in Cheltenham.

Permanent vacancies with a requirement for process or methodology skills 130 135 359
As % of all permanent jobs advertised in Cheltenham 71.04% 93.75% 92.05%
Number of salaries quoted 98 66 208
10th Percentile £35,000 £27,000 £32,500
25th Percentile £41,250 £44,375 £44,125
Median annual salary (50th Percentile) £58,750 £60,000 £55,000
Median % change year-on-year -2.08% +9.09% -
75th Percentile £80,000 £78,125 £70,250
90th Percentile £90,000 £90,000 £85,000
Gloucestershire median annual salary £52,500 £55,000 £52,500
% change year-on-year -4.55% +4.76% -4.55%

Customer Service
Job Vacancy Trend in Cheltenham

Historical trend showing the proportion of permanent IT job postings citing Customer Service relative to all permanent IT jobs advertised in Cheltenham.

Customer Service job vacancy trend in Cheltenham

Customer Service
Salary Trend in Cheltenham

Salary distribution trend for jobs in Cheltenham citing Customer Service.

Salary distribution trend for jobs in Cheltenham citing Customer Service

Customer Service
Co-Occurring Skills & Capabilities in Cheltenham by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 1 (100.00%) Microsoft Exchange
1 1 (100.00%) SharePoint
Cloud Services
1 1 (100.00%) Microsoft 365
Communications & Networking
1 1 (100.00%) Firewall
Job Titles
1 1 (100.00%) 2nd Line Engineer
1 1 (100.00%) Microsoft 365 Engineer
1 1 (100.00%) Technical Engineer
Miscellaneous
1 1 (100.00%) Driving Licence
Operating Systems
1 1 (100.00%) Windows
Processes & Methodologies
1 1 (100.00%) Customer Engagement
1 1 (100.00%) Problem-Solving
Qualifications
1 1 (100.00%) BPSS Clearance
Vendors
1 1 (100.00%) ConnectWise
1 1 (100.00%) Microsoft
1 1 (100.00%) Sophos