IT Knowledge Engineer
Cheltenham, Gloucestershire, United Kingdom
New Permanent Opportunity for multiple IT Support Engineers for a leading NS SME in Gloucestershire Gloucester/Cheltenham location full-time on-site Expertise in Technical Support, Service Management, Networking, Virtualisation, System Automation We are recruiting multiple IT Support Engineers to work for an exciting, rapidly growing SME in the NS sector. Our client is a cyber technology … solutions. They build and manage synthetic and production environments with automated testing and integration pipelines. Their focus is on tailored service delivery and transparent, long-term support. Responding to IT support requests and diagnosing issues Delivering technical support on-site or remotely Resolving hardware, software, and network problems Providing tailored IT solutions Recording and managing support activities Contributing … to IT knowledge bases Supporting project teams in system rollouts Proven technical support experience 1st/2nd/3rd line support Familiarity with service management tools like HP SM and Jira Service Desk Experience with networking (Cisco, Juniper, HP, Dell) Proficient in automation tools (Ansible, Python, PowerShell) Strong system administration skills (Microsoft, Linux) Confident troubleshooting of complex IT More ❯
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