1 to 2 of 2 ITIL Jobs in Cheltenham

Incident management activities. Triage support tickets and resolve or escalate where necessary. You will be assisting with user support queries. You will be ensuring ITIL service management processes are followed for all incident and change related activities. Maintaining anti-malware status is up to date across the estate, and ensuring more »

and external benchmarking, customer and staff satisfaction surveys to demonstrate customer-focused service delivery. Promote and establish the use of industry best practice (e.g., ITIL, PRINCE, Agile) methodologies in service delivery. Data Management Direct on the provision of advice on data issues, including that which can have a significant impact more »