this includes through-life design support activities, product improvement, lessons learned and the management of small projects. Job Description Essential Responsibilities: Provide post-design support of engineering issues, establishing rootcauseanalysis and process improvements as appropriate. Managing obsolescence issues, including re-design, risk analysis, cost, last-time-buy, documentation configuration and customer approval. Ensuring adherence … colleagues. Identify, develop, and implement continual improvement practices in all business areas worked also ensuring all lessons learnt back into relevant design teams. Support of customer returns with detailed rootcauseanalysis and investigation. Responsible for Supply Chain design engineer support Accountable for cost analysis, OEM & work with PSE on customer returns, and recommend ideas for More ❯
. Lead the adoption of proactive monitoring and automation tools to help transition the business from reactive support to predictive, streamlined operations. Lead on service management excellence — ticket discipline, rootcauseanalysis, and continuous improvement. Ensure all backup strategies (on-premises and cloud) are fit for purpose, with robust monitoring and management to maintain data integrity and More ❯
Cheltenham, Gloucestershire, South West, United Kingdom
Opus Enterprise Ltd T/A Real Recruitment
. Lead the adoption of proactive monitoring and automation tools to help transition the business from reactive support to predictive, streamlined operations. Lead on service management excellence ticket discipline, rootcauseanalysis, and continuous improvement. Ensure all backup strategies (on-premises and cloud) are fit for purpose, with robust monitoring and management to maintain data integrity and More ❯
Cheltenham, Gloucestershire, South West, United Kingdom
LM RECRUITMENT SOLUTIONS LTD
. Lead the adoption of proactive monitoring and automation tools to help transition the business from reactive support to predictive, streamlined operations. Lead on service management excellence ticket discipline, rootcauseanalysis, and continuous improvement. Ensure all backup strategies (on-premises and cloud) are fit for purpose, with robust monitoring and management to maintain data integrity and More ❯
Cheltenham, Gloucestershire, South West, United Kingdom
itecopeople
escalate. Analyse logs and investigate anomalies in system behaviour. Support & Troubleshooting Provide 2nd/3rd line support, resolving issues and answering business queries. Manage incidents, escalate problems, and conduct rootcause analysis. Implement proactive changes to improve service stability. Maintenance Automate tasks to reduce manual workload. Conduct OS health checks, patching, and database housekeeping. Support multi-site data More ❯
Cheltenham, Gloucestershire, South West, United Kingdom
Oscar Associates (UK) Limited
NPM, Terraform, and Ansible across OpenShift, RHEL/CentOS, and Docker. Monitor and optimise system performance with Influx and Grafana. Provide 2nd/3rd line support, incident response, and rootcause analysis. Carry out BAU maintenance including patching, database housekeeping, and automation to reduce toil. About You: Strong background in managed service environments. Experience with Java development, CI More ❯
Cheltenham, Gloucestershire, South West, United Kingdom
Crimson
industry standards. * Built secure user devices and managed device integrity and anti-malware. * Implemented proactive monitoring and automation tools for predictive operations. * Drove service management improvements including ticketing and rootcause analysis. * Ensured robust backup strategies and data integrity across on-premises and cloud. * Expert in infrastructure, endpoint security, network services, RMM, and ITIL-based service delivery. * All More ❯
Cheltenham, Gloucestershire, England, United Kingdom
Crimson
industry standards.* Built secure user devices and managed device integrity and anti-malware.* Implemented proactive monitoring and automation tools for predictive operations.* Drove service management improvements including ticketing and rootcause analysis.* Ensured robust backup strategies and data integrity across on-premises and cloud.* Expert in infrastructure, endpoint security, network services, RMM, and ITIL-based service delivery.* All More ❯