this includes through-life design support activities, product improvement, lessons learned and the management of small projects. Job Description Essential Responsibilities: Provide post-design support of engineering issues, establishing rootcauseanalysis and process improvements as appropriate. Managing obsolescence issues, including re-design, risk analysis, cost, last-time-buy, documentation configuration and customer approval. Ensuring adherence … colleagues. Identify, develop, and implement continual improvement practices in all business areas worked also ensuring all lessons learnt back into relevant design teams. Support of customer returns with detailed rootcauseanalysis and investigation. Responsible for Supply Chain design engineer support Accountable for cost analysis, OEM & work with PSE on customer returns, and recommend ideas for More ❯
in parallel. Key responsibilities Service Operations Implement and champion ITIL or Agile Service Management processes for incident, problem, and change management. Lead the resolution of major incidents and conduct rootcause analyses. Use ticket management tools like ServiceNow or Jira to manage workflows. Oversee the onboarding of new services and create essential documentation such as runbooks, disaster recovery … meet every single requirement, we still encourage you to apply. Deep knowledge of ITIL or Agile Service Management principles. Proven ability to lead major incident resolution and conduct thorough rootcause analysis. Experience leading and mentoring a team, managing competing priorities, and supporting individual career development. Excellent communication skills, both written and verbal, with the ability to build More ❯
mentoring to peers. Experience of developing and maintaining client and server-side applications. Experience of developing and maintaining infrastructure as code. Experience of developing using AWS. Experience of debugging, rootcauseanalysis and resolution of production issues. Experience with unit, integration, and end to end testing tools and practices (e.g. Jest, Playwright). Experience with integration and More ❯
Gloucester, Gloucestershire, South West, United Kingdom Hybrid / WFH Options
Queen Square Recruitment Limited
production environments for smooth rollouts Document processes and share knowledge with team members Participate in change management activities, including CAB meetings Provide 2nd/3rd line incident resolution and rootcauseanalysis reports Collaborate with deployment teams to drive continuous improvement Offer on-call and out-of-hours support as required (rota basis) Travel within the UK More ❯
Cheltenham, Gloucestershire, England, United Kingdom
Sanderson
documentation Support compliance with internal processes and security policies What You'll Bring Strong organisational and time management skills Familiarity with ITIL best practices A proactive mindset focused on rootcauseanalysis and continuous improvement Collaborative attitude - eager to share knowledge and learn from others Risk-aware approach to identifying and resolving potential issues MUST BE ELIGIBLE More ❯
Cheltenham, Gloucestershire, England, United Kingdom
Sanderson
with internal processes and policies What We're Looking For: Strong organisational and time management skills Experience working to ITIL best practices A proactive mindset with a focus on rootcauseanalysis A collaborative approach to knowledge sharing and learning A keen eye for identifying risks and improvement opportunities Relevant Technologies and Skills: Experience with some of More ❯
Cheltenham, Gloucestershire, South West, United Kingdom
LM RECRUITMENT SOLUTIONS LTD
. Lead the adoption of proactive monitoring and automation tools to help transition the business from reactive support to predictive, streamlined operations. Lead on service management excellence ticket discipline, rootcauseanalysis, and continuous improvement. Ensure all backup strategies (on-premises and cloud) are fit for purpose, with robust monitoring and management to maintain data integrity and More ❯
. Lead the adoption of proactive monitoring and automation tools to help transition the business from reactive support to predictive, streamlined operations. Lead on service management excellence ticket discipline, rootcauseanalysis, and continuous improvement. Ensure all backup strategies (on-premises and cloud) are fit for purpose, with robust monitoring and management to maintain data integrity and More ❯
Cheltenham, Gloucestershire, South West, United Kingdom
LM RECRUITMENT SOLUTIONS LTD
. Lead the adoption of proactive monitoring and automation tools to help transition the business from reactive support to predictive, streamlined operations. Lead on service management excellence ticket discipline, rootcauseanalysis, and continuous improvement. Ensure all backup strategies (on-premises and cloud) are fit for purpose, with robust monitoring and management to maintain data integrity and More ❯
Cheltenham, Gloucestershire, United Kingdom Hybrid / WFH Options
Big Red Recruitment Midlands Limited
Developer, you'll have the opportunity to work across the end-to-end software development lifecycle (SDLC). You'll play a crucial role in ensuring code quality, performing rootcauseanalysis, and conducting peer code reviews. Working with cloud-based software, you'll also take part in design discussions and product specification meetings, contributing to both More ❯
Gloucester, Gloucestershire, South West, United Kingdom
Morson Talent
Act as the main point of contact between Manufacturing and Man Eng for all CMM-related matters. • Conduct and analyse Gauge Repeatability and Reproducibility (R&R) and Measurement Systems Analysis (MSA) studies. • Review and validate CMM programs to ensure they meet engineering requirements and best practices. • Provide technical feedback to CMM programmers and production staff based on study results … and performance analysis. • Manage the validation cycle of CMM programs across multiple components. • Investigate and resolve CMM and inspection-related issues through rootcause analysis. • Provide support in Modus and Camio programming to improve CMM efficiency and accuracy. • Act as a consultant on inspection methods, helping to develop and implement more robust measurement strategies. CMM Engineer Skills & Experience … R&R/MSA studies. • Familiarity with engineering drawings, GD&T (Geometric Dimensioning and Tolerancing), and aerospace quality standards. • Excellent problem-solving skills, with the ability to perform thorough rootcause analysis. • Strong communication and interpersonal skills, capable of working effectively with both engineering and production teams. • Ability to balance day-to-day production support with continuous improvement More ❯
Gloucester, Gloucestershire, South West, United Kingdom
People Solutions
and maintain effective Business Management Systems and procedures across the organisation. Support the implementation of APQP processes and maintain documentation to support product and process quality. Manage non-conformances, rootcauseanalysis, corrective actions and preventive measures. Monitor manufacturing performance data, identifying improvements for scrap reduction and right-first-time performance. Support responses to customer and supplier More ❯
Cirencester, Gloucestershire, England, United Kingdom Hybrid / WFH Options
Artis Recruitment
for core line of business applications, resolving incidents and service requests within agreed timescales. Monitor application health, data processing, and integrations to ensure service continuity. Investigate recurring issues, conduct rootcauseanalysis, and implement long-term solutions. Maintain technical documentation, FAQs, and support procedures. Collaborate with internal and external teams on release cycles, testing, and validating system More ❯
system. Conducting network pressure testing and leakage detection. Performing basic onsite water quality tests with portable kits and undertaking aesthetic water quality tests for appearance, taste, and odour. Undertaking rootcauseanalysis investigations following customer complaints, network events, and/or sample failures. What We Are Looking For Technical competence in water mains laying and water network More ❯
system. Conducting network pressure testing and leakage detection. Performing basic onsite water quality tests with portable kits and undertaking aesthetic water quality tests for appearance, taste, and odour. Undertaking rootcauseanalysis investigations following customer complaints, network events, and/or sample failures. What We Are Looking For Technical competence in water mains laying and water network More ❯
efficient, high-quality support. Ensure business systems continuity, disaster recovery, and risk mitigation. Provide second and third-line support for core applications, integrations, and custom solutions. Troubleshoot issues, conduct rootcauseanalysis, and implement preventive measures. Advise on solutions, evaluate risks, and support business case development. Gather, document, and translate requirements into functional solutions. Implement configuration or More ❯
efficient, high-quality support. Ensure business systems continuity, disaster recovery, and risk mitigation. Provide second and third-line support for core applications, integrations, and custom solutions. Troubleshoot issues, conduct rootcauseanalysis, and implement preventive measures. Advise on solutions, evaluate risks, and support business case development. Gather, document, and translate requirements into functional solutions. Implement configuration or More ❯
Key Responsibilities Prioritise and resolve support requests from users. Manage IT assets and support onboarding/offboarding processes. Monitor system health and optimise performance. Deploy updates, fixes, and conduct rootcause analysis. Automate tasks including reporting and visualisation. Support new and existing IT deployments and integrations. Provide second-line technical support and build tools to enhance user experience. More ❯
Key Responsibilities Prioritise and resolve support requests from users. Manage IT assets and support onboarding/offboarding processes. Monitor system health and optimise performance. Deploy updates, fixes, and conduct rootcause analysis. Automate tasks including reporting and visualisation. Support new and existing IT deployments and integrations. Provide second-line technical support and build tools to enhance user experience. More ❯
Cheltenham, Gloucestershire, South West, United Kingdom
itecopeople
escalate. Analyse logs and investigate anomalies in system behaviour. Support & Troubleshooting Provide 2nd/3rd line support, resolving issues and answering business queries. Manage incidents, escalate problems, and conduct rootcause analysis. Implement proactive changes to improve service stability. Maintenance Automate tasks to reduce manual workload. Conduct OS health checks, patching, and database housekeeping. Support multi-site data More ❯
Cheltenham, Gloucestershire, South West, United Kingdom
Oscar Associates (UK) Limited
NPM, Terraform, and Ansible across OpenShift, RHEL/CentOS, and Docker. Monitor and optimise system performance with Influx and Grafana. Provide 2nd/3rd line support, incident response, and rootcause analysis. Carry out BAU maintenance including patching, database housekeeping, and automation to reduce toil. About You: Strong background in managed service environments. Experience with Java development, CI More ❯
industry standards. * Built secure user devices and managed device integrity and anti-malware. * Implemented proactive monitoring and automation tools for predictive operations. * Drove service management improvements including ticketing and rootcause analysis. * Ensured robust backup strategies and data integrity across on-premises and cloud. * Expert in infrastructure, endpoint security, network services, RMM, and ITIL-based service delivery. * All More ❯