5 of 5 Service Management Jobs in Cheltenham

Associate Service Delivery & Release Manager Cheltenham - 3 days office based About Finova Finova is the UK's leading lending and savings technology provider, supporting one in every five mortgages nationwide. Our agile, cloud-native solutions enable over 60 banks, building societies, specialist lenders, equity release providers and a network … fully compliant in a fast-moving market. About you: Background: Client/customer relationship experience, ideally within Software Delivery or Financial Services. Knowledge of service desk operations and what constitutes "world‐class service" is a distinct advantage. Communication & Empathy: Exceptional written, verbal, and listening skills with demonstrable customer ...

environments. Drive infrastructure modernisation, estate optimisation and technical debt reduction initiatives. Own infrastructure risk, compliance, disaster recovery readiness and audit requirements. Lead major incident management and support continuous service improvement through KPIs, SLAs and supplier performance reviews. Maintain accurate CMDB records, technical documentation, runbooks and operational procedures. Support … enterprise environment. Strong background in infrastructure operations, including servers, virtualisation, storage, backup, recovery, monitoring and lifecycle management. Experience implementing operating models, governance frameworks and service management best practices. Demonstrable experience of infrastructure modernisation, technical debt reduction and estate optimisation programmes. Experience supporting data centre or co-location initiatives ...

objectives. Desirable Experience supporting UK Defence, MOD, national security, government or critical national infrastructure organisations. Knowledge of Defence security policies, assurance approaches and risk management methodologies. Experience contributing to security assurance and accreditation activities for secure systems. Familiarity with classified or sensitive environments and associated security controls. Understanding … procurement and capability delivery programmes. Beneficial Knowledge Government and industry security frameworks such as HMG Security Policy Framework (SPF), ISO 27001 and NIST. Risk management methodologies and security assurance frameworks. Enterprise and security architecture approaches including TOGAF and SABSA. Cloud security and secure digital transformation programmes. Security operations, vulnerability ...

work logically through complex problems and take ownership through to resolution. Azure certifications would be welcomed, as would experience working within an ITIL/service-management environment. The opportunity This is a good opportunity for an Azure engineer who wants more ownership than simply delivering predefined cloud projects. ...

Finova invites an Associate Service Delivery & Release Manager to join our Cheltenham team on a hybrid pattern (three days in the office). You will manage client relationships, coordinate releases, and oversee service reviews for tier-3 lenders, ensuring world-class service and timely issue resolution. … will work with the Service & Reliability function to prioritise problems, oversee production activities, and drive SLA improvements, leveraging MS Office and JIRA Service Management. #J-18808-Ljbffr ...