9 of 9 Service Management Jobs in Gloucestershire

Company The Business Analyst supports the design and delivery of value-driven transformation by combining structured business analysis with practical business change and service management awareness. About the Role The role helps define business and user needs, supports service design and transition activity, and ensures change … translated into clear requirements, workable processes and measurable service outcomes. Responsibilities Experience in business analysis, business change or service improvement activity Good understanding of requirements gathering, process analysis and stakeholder engagement Awareness of service management concepts, including service design, service transition and service ...

member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. About the role: The Service Management and Controls department plays a critical role in ensuring the smooth, resilient and customer‐focused delivery of all Technology services across SJP. Bringing … together expertise in service support, transition, risk, controls, change management and disaster recovery, the team safeguards service quality, drives continual improvement, and enables colleagues and partners to work efficiently and confidently. Joining this department means contributing to a high‐performing function that underpins the reliability, stability ...

Role Purpose The Principal Business Analyst/Head of Business Change provides leadership for business analysis and change across programmes, portfolios or major service transformations. The role shapes how value is defined, how change is designed and how benefits are sustained in operation, ensuring a clear line of sight … from strategic intent to service performance and continual improvement. How the Role Contributes Across Think/Plan/Do/Run Think: sets the analysis and change strategy, leading definition of outcomes, benefits frameworks, strategic priorities and value propositions Plan: oversees the use of user journeys, value streams, target ...

description Are you a Head of IT My client who is a leading UK engineering and services group specialising in water management and infrastructure solutions are looking for a Head of IT , someone who is organised and has a good personality. Head of IT Permanent Monday – Friday … Gloucester Head of IT Job Description Manage and optimise IT service delivery by owning the MSP relationship, overseeing service levels, KPIs, incident management, vendor performance, and continuous improvement initiatives. Lead and develop the IT function through team management, coaching, performance improvement, and fostering a culture ...

ensure solutions are aligned, scalable and effectively delivered. The role partners closely with business leadership to align local needs with enterprise strategy, improve service performance and ensure that technology investment delivers meaningful business value. Core Accountabilities Business Partnership & Relationship Ownership Acts as the primary IT point of accountability … level risks, issues and dependencies affecting business outcomes. Ensures senior stakeholders have transparent, accurate views of progress, trade‐offs and decisions required. Operational Accountability & Service Performance Visibility Accountable for ensuring business stakeholders have visibility of IT operational performance, service health, risks and impacts. Works with Service Management ...

risks, issues and dependencies affecting business outcomes. Ensures senior stakeholders have transparent, accurate views of progress, trade‐offs and decisions required. 6. Operational Accountability & Service Performance Visibility Accountable for ensuring business stakeholders have visibility of IT operational performance, service health, risks and impacts. Works with Service Management, vendors and platform teams to prioritise, escalate and resolve high‐impact or recurring operational issues. 7. Investment, Business Case & Value Management Partners with business and finance teams to shape technology investment cases, articulate expected value and agree success measures. Tracks and reports on benefits realisation for major initiatives ...

would report directly to the Head of IT, and will involve supporting a Microsoft-first environment with a strong focus on cloud, ITIL-led service delivery, ERP transformation, automation and cyber security. The ideal candidate will have hands on experience proving 2nd – 3rd line support in a Microsoft environment … capable of leading service management and project delivery. Experience required for the Senior IT Support Analyst Previous experience in a senior IT support position, managing 2nd to 3rd line tickets independently. Hands on experience with Microsoft 365 administration, Intune, and Windows 11. Exposure to Azure cloud, and virtual ...

Cyber Services and Capabilities Employment Type: Full Time Location: GBR Cheltenham Jessop House Description The TAM is the customer's technical owner for the service and the expert voice in the relationship. They quantify the customer's security maturity through the TAM Score framework, build and steer a defensible … incident response Ability to understand end-to-end customer environments (cloud, infrastructure, security stack) Experience with security tools (e.g. SIEM, EDR, SOAR, DLP, vulnerability management) Able to interpret and translate security metrics into clear risk-based narratives Proven ability to build and maintain 12-month technical roadmaps with quarterly ...

secure, enterprise-scale environment. Key Responsibilities Own Digital Workplace and EUC architecture, standards and design authority. Define secure, scalable solutions across devices, endpoint management, identity, collaboration and service management. Ensure alignment with Zero Trust, security accreditation and operational requirements. Provide architectural leadership across transition, transformation and BAU delivery. … Drive standardisation, automation and service efficiency. Skills & Experience Proven experience leading Digital Workplace and EUC architecture in complex organisations. Strong knowledge of Windows 10/11, Intune, Configuration Manager, Active Directory/Entra ID and Microsoft 365. Expertise in Zero Trust, endpoint security, ITIL, ServiceNow and security assurance frameworks. ...