Saas Customer Success Manager II
Chertsey, Surrey, United Kingdom
F5 Networks, Inc
This role is pivotal in driving scalable customer adoption and success for F5 Distributed Cloud solutions. The ideal candidate will possess technical acumen, a customer-centric mindset, and excellent communication skills. Responsibilities Ensure the success of F5 Low Touch Distributed Cloud customers by providing oversight, adoption recommendations, and risk management. Maintain a deep understanding of F5 Distributed Cloud solutions and … to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change. Skills & Experience Experience in a customer-facing role involving SaaS solutions. Proven ability to quickly learn new technologies. Prior experience in a customer success/account management role. Proven ability … customer-facing experience in a SaaS organization, preferably with internet security, cloud, and network technologies. Customer obsession with a passion for ensuring customers' success while balancing business needs. Excellent communication skills, including issue tracking, triaging, and crisis management. Deep knowledge of the Customer Success industry. Ability to travel up to 10% of the time. Proficiency in English is required.The More ❯
Employment Type: Permanent
Salary: GBP Annual
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