ITSupport Engineer (1st/2nd Line) Company Overview My client is a leading managed service provider of computer and telecom services to small and medium-sized businesses. Committed to outstanding customer service, they utilise corporate-grade systems and specialist support software. Job Description We are seeking … a Support Desk Team Leader to join our dynamic support desk team at our office. The role involves both remote support and onsite visits to customer sites as needed. Key responsibilities include: Managing customer support requests and logging support tickets Responding to customer alerts from … our monitoring system Providing 1st and 2nd line support over the phone Conducting onsite visits to resolve issues or assess requirements Promoting and selling service contracts, system upgrades, and other services beneficial to customers Ensuring the helpdesk is up-to-date and conducting daily ticket reviews Responsibilities Report to more »
area, you will build upon your current skills, gain an industry-recognised qualification, and learn from the experts. This establishmentis responsible for managing the IT infrastructure for businesses all over the UK, working with computers, servers, cloud technologies & networks. As an apprentice, you will play a pivotal role in … providing exceptional & prompt customer support through various communication channels such as email, phone & Teams, in order to resolve technical issues & build new IT systems. In this role, youll work towards your Level 3 Information Communications Technician Apprenticeship, delivered by our expert training team at Baltic Apprenticeships. A Typical … Job: Use email, phone & Teams to communicate with customers Use the internal monitoring systems to identify & diagnose faults on computers, servers & networks Manage multiple support requests through the ticketing system Execute tasks such as setting up user accounts, emails & password resets while maintaining confidentiality Use remote control software to more »
Role: ITSupport Engineer Location: Cheshire/Crewe Salary: Up to £28,000 Reporting to: Technical Manager Overview: Join our dynamic team as a Technical Support Specialist, where you'll play a pivotal role in delivering top-tier IT assistance to our valued clientele. Embrace a more »
Role: ITSupport Engineer Location: Cheshire/Crewe Salary: Up to £28,000 Reporting to: Technical Manager Overview: Join our dynamic team as a Technical Support Specialist, where you'll play a pivotal role in delivering top-tier IT assistance to our valued clientele. Embrace a … growth and rewards initiative, while enjoying competitive benefits and ample opportunities for career advancement. Key Responsibilities: * Collaborate closely with team members to provide comprehensive support solutions. * Deliver first-line helpdesk assistance to customers, addressing inquiries with efficiency and professionalism. * Conduct on-site installations and offer hands-on support … well-groomed appearance. * Exhibit outstanding punctuality and attendance records. This role is suitable for a candidate who is looking to get into a technical support role. If you are interested then please apply or send your CV to ( tom . craig @ nextech - group . co . uk more »
Role: Senior Technical Support Location: Cheshire/Crewe Salary: £35,000 - £40,000 Industry: Managed Services Benefits: 28 days Holiday, car allowance and pension Are you ready to elevate your career in ITsupport? We're on the lookout for a Senior Technical Support champion to … revel in the convenience of free parking. * Embrace a generous 28 days of annual leave to recharge and explore. Your Responsibilities: * Collaborate with and support our dynamic team, fostering a culture of success. * Harness your expertise to diagnose and resolve software and hardware issues, whether through remote networking or … client site visits. * Deliver top-tier customer care, ensuring efficient problem resolution and maintaining clear communication with clients. * Provide 1st and 2nd line helpdesk support across various technical domains, including hardware, software, audio-visual, and telephone equipment. * Embrace flexibility by tackling additional duties as needed, rising to meet evolving more »
ITSupport Technician Northwich Circa £150 per day 2-3 months An ITSupport Technician is required for our public sector client who are based in Northwich. The successful candidate will provide technical support for the organisation's networked computer systems and stand-alone equipment … to ensure the effective and efficient use of IT facilities. Key Tasks: to ensure that all computer-related machinery and equipment is properly maintained and tested; to maintain a log of equipment faults, repair and testing schedules; to provide helpdesk support for IT related issues. to work … with the IT Systems Manager on new projects, implementing new technologies to improve the service to the organisation. to help identify new technologies. to assist with the installation, setting up and testing of new equipment, including the installation of software, and the transfer of existing equipment to new locations. more »
Deeside, Cheshire, Pentre, County of Flintshire, Clwyd, United Kingdom
Applause IT Recruitment Ltd
ITSupport Technician - Manufacturing Company - Windows, Networking, On - Prem Deeside - £30,000 - £40,000 - onsite Applause IT are looking for an ITSupport Technician to join a global manufacturing company who are in the process of building their first office in the UK. This role … built with the help the successful candidate. This is a role where the successful candidate will be tasked to assist in building the organisations IT Infrastructure here in the UK. The organisation is looking to hire someone who will potentially lead in the future and has the goal of … career progression in mind. The ideal ITSupport Technician must have: On-site server & networking experience Manufacturing experience Professional Qualifications Windows, Office 365 etc Leadership potential Because of the nature of this role, we will only consider applicants that live within a commutable distance of Deeside. Please note more »
Senior ITSupport Engineer - MSP - £40,000 + on-call/call out fees Middlewich An award-winning MSP possessing over 20 years experience covering the North West, are looking for a Senior ITSupport Engineer with a broad knowledge of Windows Server, Virtualisation and Networking … Security to join the experienced team. Ideally a proficient Senior ITSupport Engineer with a breadth of technical experience, preferably gained from a similar MSP environment, who importantly would be confident talking solutions and specifying ideas to customers and liaising with suppliers. This is an office-based role more »
ITSupport Engineer (MSP) Role - ITSupport Engineer Location - Warrington Salary - £25,000 - £30,000 My client, an award-winning Managed Service Provider based in Warrington, is looking for an ITSupport Engineer to join their team! This role offers an exciting opportunity to … work in a friendly, but challenging, environment whereby you will be highly appreciated. Key Duties and Responsibilities: Log, process and manage support tasks from all sources: calls, emails and tickets. Provide triage and advice to clients, following defined escalations paths, as appropriate. Resolve support cases and record all more »
Chester, Cheshire West and Chester, Cheshire, United Kingdom
Marstep Resourcing Solutions
/future technologies to help the Company, customers, themselves and their team. Be able to take ownership of a task or project to see it through to completion and to exceed expectations whenever possible. To be self-motivated and a contributing member of the team. Have a flair for … to a customer’s satisfaction and meet Service Level Agreements where necessary. Good time management. Full UK driving licence. Ability to work under pressure. Support Engineer Due to continued expansion, they are looking for experienced IT engineers to join their Support Team, providing support both remotely … duties will include: To troubleshoot and resolve customer issues and questions, whilst maintaining an accurate task record in our helpdesk system Proactively help resolve support tickets as required To participate in infrastructure installation, hardware refresh and other projects as occasion demands Installation of new equipment and software at customer more »
Employment Type: Permanent
Salary: £28000 - £40000/annum + Benefits + Career Growth
2nd Line ITSupport (MSP ) Warrington £25,000 to £30,000 + Training + Company Benefits + Progression Are you a 2nd Line ITSupport Engineer? Are you looking for the opportunity to progress your career within a well-established MSP who work with the latest … focusing on employee career progression? Do you want the opportunity to work in an ever-growing and highly passionate company looking to help provide IT Solutions for high-end businesses? On offer is a great opportunity for a 2nd line ITSupport Engineer to elevate their career … and work within a dynamic team of 3 which is currently growing as they look to expand the company. In this role, the successful ITSupport Engineer will be installing software and learning on job. Dealing with calls and communicating with high-end clients throughout the week. Dealing more »
ITSupport Manager - Cheshire - £40K My Client, an MSP based in Cheshire are looking for an ITSupport Manager to join their technical team. About the role Oversee a dynamic technical support/Helpdesk department within an MSP. Serve as the primary escalation point beyond … training, and support. This role combines technical proficiency with managerial responsibilities, including conducting employee appraisals, managing recruitment, overseeing SLAs, and coordinating 24/7 support schedules. Benefits Expensed Mileage Workplace Pension Free Parking 28 Days Annual Leave Main duties Offer both proactive and reactive technical support to our … customer base Maintain continuous coverage of the technical desk, including 24/7 support, by coordinating with technical teams. Act as the primary point of technical escalation for the support team. Take ownership of all technical issues within Amita, ensuring they are resolved within service level agreements. Organize more »
Macclesfield, Cheshire, North West, United Kingdom
Applause IT Limited
1st Line ITSupport Engineer - Windows, Microsoft Remote/Macclesfield - £20,000 - £25,000 + Benefits 1st Line ITSupport Engineer with a passion for Windows/Microsoft technology environments as well as strong communication skills is sought by a high quality, managed services provider to … helping them to ensure their company's systems and I.T Infrastructure are up to date and continue to match requirements. The successful 1st Line ITSupport Engineer should have the following knowledge: Confident communication skills by phone, email and in person Organisation skills that allow for efficient planning … Office365), Apple, Networking, Backup Want to gain certifications rapidly to advance your career Have spent at least one year in a client-facing support role (possibly working for a fast-paced IT service provider servicing multiple clients) As well as a competitive basic salary, they also offer training more »