2 of 2 Remote/Hybrid Process Improvement Jobs in Cheshire

escalation point for high-priority incidents during business hours. Maintain clear communication standards and a strong customer service culture. ITSM Tooling & Process Improvement Ensure effective use of the current ITSM and Call centre platforms (Hornbill, 8x8). Drive continuous improvement initiatives. Contribute to evaluation of modern ITSM ...

back-out, validation plans and procedures. Adheres to project close-out practices such as asset tracking, inventories, documentation and the related systems, tools, and process updates. Perform design reviews so that other team members understand how a design is set up and answer any questions and address any issues … Automation tools and processes, with a knowledge of Python, Ansible, Perl, PowerShell, etc. would be very desirable. Ability to recognize opportunities for automation and process improvements. Candidates will need to show evidence of the above in their CV in order to be considered. If you feel you have ...