2 of 2 Remote SLA Jobs in Cheshire

Specification Experience Essential Excellent customer service skills, and be able to remain calm, patient and polite in all situations Experience of handling/resolving IT related queries within agreed SLA timeframes, escalating as necessary or demonstrable experience of customer facing role Qualifications Essential A level, BTEC, NVQ level 3 or equivalent further education qualifications. Skills Essential Good technical problem solving More ❯

management, or technical delivery within a B2B software or infrastructure environment Proven ability to manage enterprise or critical accounts with responsibility for retention and value realisation Solid understanding of SLA frameworks, incident management, and service models Excellent communication and stakeholder management skills, including the confidence to present to senior leaders Ability to coordinate cross-functional teams and manage priorities effectively More ❯