Service Desk Analyst
- Hiring Organisation
- Ricoh
- Location
- Warrington, Cheshire, United Kingdom
- Employment Type
- Permanent
required. Technical experience of providing remote support to customers An awareness of ITIL framework Must be capable of working unsupervised to agreed timescales Excellent communication skills – both verbal and written Excellent interpersonal skills Ability to develop good relationships with customers Ability to organise and prioritise work … well in a team. General knowledge of Third party support agreement(s) A basic understanding of Service level agreements or arrangement(s) Excellent troubleshooting skills Ability to mentor and train team members Excellent time keeping Able to recognise a Major incident or outage and escalate accordingly We are open ...