3 of 3 Ticket Management Jobs in Cheshire

appoint an experienced Service Desk Transformation Lead to take ownership of a significant IT service transformation programme. This is not simply a Service Desk management position. We are looking for someone who has genuine, hands-on experience transforming service desk and ITSM operations — someone who can take an inefficient … deliver a more efficient, measurable and customer-focused IT service. A major focus will be on moving the Service Desk away from reactive ticket management towards a structured, automated and proactive ITSM model . You will be expected to challenge existing processes, identify opportunities for improvement and implement ...

Windows 10 & 11, and Windows Server VMware and/or Hyper-V Networking (Switching, Routing, Firewalls, VPNs) VoIP systems Backup & Disaster Recovery solutions Patch Management ITIL-based ticket management Security best practices and compliance Technical documentation Desirable attributes: Previous experience within an MSP environment and/ ...

reality.This would suit someone who enjoys being close to both the client and the delivery, rather than sitting purely in a project administration or ticket-management role.Youll ideally be based in the North West and able to commute to the Chester office three days per week, Monday … Translate business requirements and workshop outputs into build-ready tickets, including clear scope, acceptance criteria, dependencies and estimates. Own day-to-day resourcing and ticket scheduling for a small engineering team. Act as the release gatekeeper, ensuring delivered work meets agreed acceptance criteria and quality standards. Track budget ...