2 of 2 Ticket Management Jobs in the North West

end-users can access their business applications wherever they are. Led by CEO Russell Horton, co-founder Chris Rogers (who started the business in 2006), CFO Graham Dickie - the management team is backed by Livingbridge to support their ambitious long-term strategy. Essential Duties and Responsibilities: As a competent 3rd Line Team Leader, you will be able to provide … colleagues as requested in a timely manner in line with the client's support contracts. You are required to provide reactive and pro-active technical support services and incident management for the following types of work: Monitoring and maintaining systems and networks Installation and configuration of systems Diagnosing faults on both hardware and software Solving technical and application issues … higher-level responsibilities: Testing and evaluating any new tech/applications/processes Training of new employees Being an escalation point for your 2nd and 3rd Line colleagues Problem ticket management conduct root cause analysis Project Work Ticket queue management, prioritising and allocating work as necessary Maintenance of technical documentation Keeping yourself informed of all on More ❯

products delivered, their in-store location, and when they're sold. At Co-op, collaboration is part of who we are. Our team works in Scrum, using Jira for ticket management and Azure DevOps as our repository and pipeline platform, and plan to migrate to Gitlab later this year. We'll provide you with career and technical coaching … A pension with up to 10% employer contributions Access to a subsidised onsite gym (at our Manchester HQ) Coaching and training to support your career development Wagestream - a money management app that gives you access to a percentage of your pay as you earn it Grocery Aid - 24/7 access to a range of emotional, financial, and practical More ❯