Technical Support Specialist
- Hiring Organisation
- SER Limited
- Location
- Crewe, Cheshire, United Kingdom
- Employment Type
- Permanent
- Salary
- £29000 - £32000/annum
line technical support across our hosted telephony and Unified Communications services. This is a great opportunity for someone with a strong VoIP, hosted telephony or telecoms support background who enjoys troubleshooting technical issues, working directly with customers and taking ownership of incidents through to resolution. You will play … excellent customer experience for business customers using cloud-based voice solutions. Key Responsibilities Provide 1st and 2nd line technical support for hosted VoIP and cloud PBX platforms. Troubleshoot issues including: Call quality, latency, jitter and packet loss. SIP registration and call routing. Handset provisioning and firmware updates. Voicemail, auto attendants ...