1 to 3 of 3 Customer Experience Jobs in Chester with Remote Work Options

Delivery): Detecting and resolving faults, delivering remote support, ensuring regular updates on tickets, and promptly responding to emails, all while maintaining a high-quality customer experience through effective communication and customer care. Adhering to service level agreements and meeting deadlines. Collaborating efficiently as part of the service … team, often working independently. Escalating incidents to Senior Engineers when necessary. Assisting in customer meetings alongside the Head of Department, Team Leader, or Account Manager. Creating customer support documentation. Recording daily timesheets in accordance with company policies. Traveling to customer sites as needed. Adhering to departmental procedures … and ensuring the proper execution of procedural activities and guidance. What we are looking for: Proficient knowledge and hands-on experience with Windows, Virtualization, Servers, Storage, Networking, Internet, and Security. Possession of an ICT-related qualification, such as ITIL Foundation, intermediate Microsoft or CISCO qualification (e.g., in progress or more »

Delivery): Detecting and resolving faults, delivering remote support, ensuring regular updates on tickets, and promptly responding to emails, all while maintaining a high-quality customer experience through effective communication and customer care. Adhering to service level agreements and meeting deadlines. Collaborating efficiently as part of the service … team, often working independently. Escalating incidents to Senior Engineers when necessary. Assisting in customer meetings alongside the Head of Department, Team Leader, or Account Manager. Creating customer support documentation. Recording daily timesheets in accordance with company policies. Traveling to customer sites as needed. Adhering to departmental procedures … and ensuring the proper execution of procedural activities and guidance. What we are looking for: Proficient knowledge and hands-on experience with Windows, Virtualization, Servers, Storage, Networking, Internet, and Security. Possession of an ICT-related qualification, such as ITIL Foundation, intermediate Microsoft or CISCO qualification (e.g., in progress or more »

potential to hold these values, as for this position, we ask you to have the following key skills: Good numeracy and data interpretation skills Customer Experience Skills Excellent communication skills (written and verbal) Understanding of factors affecting price levels Proven negotiator in difficult situations Strong commercial awareness (ideally … within the holiday lettings or travel and tourism industry) Understanding of browser based IT systems Experience using MS Office suite (Excel etc) Although standouts will also have: Data analysis experience Pricing background Understanding of demand elasticity and revenue management Experience of contract and commercial terms negotiation Ability … to effectively communicate with other teams to influence change Experience of working within the travel and tourism industry and/or property sectors (e.g. estate agency or residential lettings) ?? If you are actively seeking your next career challenge, keen to join a diverse, exciting team, or want to grow more »