1 of 1 Remote Customer Retention Jobs in Chester

our clients and supporting the agency's continued success. As Head of Operations, you will be responsible for work delivery, productivity, efficiency, and client retention across the agency. You will own the company schedule, manage capacity across teams, and ensure that client monthly strategic workflows and projects are … in project/workflow delivery and develop contingency plans to mitigate operational challenges. Operational Forecast Management - Maintain a future forecast across key metrics. Client Retention & Satisfaction - Ensure exceptional service standards, fostering strong client relationships and maximising retention rates. What We're Looking For Proven experience in … account and project management skills , with the ability to balance multiple priorities across teams. Deep understanding of client service management and experience improving client retention . A strategic thinker with the ability to align operations with business growth objectives . Experience working with project/account management and More ❯