1 to 2 of 2 Incident Management Jobs in Chester

the closure of all service requests, problems and incidents that relate to IT services. This includes: End-User Computing (EUC) Application Support Email File Management Identity Access Management Managed Print Services The primary objective of the IT Service Desk is to ensure the performance and cost-effectiveness of … and collaboratively within the team to ensure tasks are executed with precision, accuracy, and cost-efficiency. Proactively identify and address trends related to Service Management to enhance the overall user experience. Maintain and support the IT hardware and software desktop environment. Have a strong focus on continual service improvement. … and other industry standards & best practices. Knowledge of computer hardware systems. Familiarity with general operating systems and Office software. Technical Support/Problem Solving, incident management & request fulfilment skills Microsoft, Android and iOS systems and technology Working within a matrixed team Proactive problem solver and independent thinker Can more »

scanning overviews of relevant Compliance matters, escalating risks and issues of concern to the Legal and Compliance Director Undertake analysis and review to support management of SMFL’s Policy Framework, including governance of policies Create, review and update policies, processes, and procedures, overseeing the implementation/embedding of these … business briefings, whilst providing additional commentary/insight on areas of interest for the business and focus from the regulators Lead the risk event (incident management and regulatory breach reporting) processes. Responsible for maintaining the process and register, and lead the team in conducting investigation, analysis, and root … with regulatory obligations Identify, document and understand SMF’s regulatory compliance standards and associated regulatory compliance obligations in line with the company Compliance Risk Management Framework Candidate Requirements: SMFL are committed to ensuring its customers receive good outcomes, and therefore it’s crucial that all of our employees demonstrate more »