2 of 2 Infrastructure Manager Jobs in Chester

IT Infrastructure and Helpdesk Manager As IT Infrastructure and Helpdesk Manager, you will play a key leadership role in ensuring that the organisation’s technology operations run smoothly, securely, and efficiently. You will lead a high-performing team, oversee infrastructure and service delivery, and drive continuous improvement in user experience and system reliability. Key Responsibilities … to enhance skills and build a future-ready IT support function. Foster collaboration, knowledge sharing, and continuous improvement across the department. Operational & Service Delivery Management Oversee daily Helpdesk and infrastructure operations, ensuring timely resolution of technical issues in line with SLAs. Implement and maintain best practice processes, service standards, and performance metrics (KPIs). Manage vendor relationships, contracts, and … service delivery to ensure quality and value for money. Ensure servers, storage, and networks remain secure, stable, and high-performing. Lead infrastructure projects such as system upgrades, migrations, and process enhancements. Promote cybersecurity best practices, ensuring compliance with internal policies and controls. Manage the helpdesk ticketing system and maintain accurate support documentation. Support facilities management to ensure physical and More ❯

IT Infrastructure & Helpdesk Manager Hybrid - up to 2 days WFH Permanent | 60k to 65k + bonus + benefits This is a great opportunity to take on a hands on leadership role within a growing, international organisation that's investing heavily in its people and technology. You'll be joining a business that's been expanding globally, with new … locations launched across Europe and Asia in the last two years - and plenty more on the horizon. The Role You'll lead a small but capable IT Support and Infrastructure team covering the UK and a handful of international sites. It's a mix of management and technical work; roughly one third people leadership and two thirds hands on … of day to day IT operations across the business: managing escalations, improving processes, and making sure the team deliver a high quality service. You'll also get involved in infrastructure work; patching, firmware updates, vendor management, and supporting systems across Windows, Linux, VMware, and Cisco environments. The organisation runs a mix of on prem and cloud technology, with an More ❯