2 of 2 Remote/Hybrid Performance Metrics Jobs in Chester

Investigate and resolve cash, securities and reconciliation exceptions. Support FX conversion processes and client account management activities. Produce and analyse operational management information and performance metrics. Contribute to process improvement, operational efficiency and regulatory change initiatives. Build strong relationships with both internal and external stakeholders to deliver a high ...

difference. What you'll do The Operational Reporting Manager leads the delivery, governance and strategic evolution of reporting, dashboards and workflow solutions that underpin performance across Consumer Operations. The role enables insight driven decision making, strengthens regulatory and compliance outputs, and ensures operational leaders have the data, tools … workflow and operational data solutions, ensuring they are robust, scalable and aligned to the organisation's data infrastructure. Lead the development of digital performance dashboards, analysing channel containment and customer behaviour across IVR, chatbot and online self serve journeys. Manage the production of complaints and compliance reporting, ensuring outputs ...