Service Analyst - Mobile Migration
Chester, Cheshire, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Pontoon
future of mobile services within the organization! Key Responsibilities: Reporting: Produce insightful reports to support risk and compliance activities related to user migrations and corporate mobile device lifecycle management. Stakeholder Communication: Collaborate with various stakeholders to devise a deployment plan, ensuring smooth communication throughout the migration process. Data Analysis: Analyze demographic, usage, and spend data to create service outputs … that enhance relationship management. Facilitation: Assist in planning customer engagement and continual service improvement sessions while acting as a scribe for the Service Manager. Incident Analysis: Conduct periodic incident and aged ticket analysis to identify trends and improvement opportunities. Ad Hoc Reporting: Manage business reporting requests, empowering the business to self-serve based on reporting needs. Knowledge Management: Review … and optimization (e.g., Visio, BPMN 2.0). Proficiency in data analysis tools (e.g., MS Excel, MS Access, MS SQL Server). Excellent presentation skills (e.g., MS PowerPoint). Strong stakeholder engagement skills, both upwards and downwards. Why Join Us? Our client is dedicated to creating a diverse and inclusive workplace where every employee is valued for their unique More ❯
Employment Type: Contract
Posted: