2 of 2 Remote/Hybrid ITIL Jobs in Chichester

will lead the Technology Services Service Desk across L1 to L3, delivering high-quality IT support and driving incident management. The role requires strong ITIL knowledge, leadership of customer-facing teams, and the ability to drive improvements, performance metrics, and knowledge management. #J-18808-Ljbffr ...

Produce operational reports and performance metrics to support governance, decision-making, and continual service improvement. Drive best practice and continuous improvement initiatives within an ITIL-based service management environment. Lead, coach, and develop Service Desk staff to promote high performance and excellent customer service. Requirements Significant experience managing Service Desk … motivate and develop high-performing teams. Proven experience managing service performance, workforce planning, incident management, service requests, and knowledge management. Good understanding of ITIL principles and experience working within an ITIL-based service management environment. Experience using IT Service Management (ITSM) platforms such as Halo, ServiceNow, Ivanti, or equivalent. Strong ...