1 of 1 Management Information System Jobs in Chippenham

our Chippenham Head Office for a 12 month FTC. The Level 2 Service Desk Analyst is a function within the Service Desk providing 2nd level support including Event Management, Application and Infrastructure Support as well as providing a single first point of contact to all users. As such the successful candidate will have a broad range of technical … Procedures (SOPs) Liaise with the various Infrastructure, Networks, Application Support Teams and Business teams as well as 3rd Party suppliers to ensure Incidents are resolved within SLA Event Management of Infrastructure, Network and live operational Services Security Patching of the Desktop and Server estate Software delivery and packaging via SCCM Transitioning of Application support tasks from the Application … Analysts providing support and assistance as required, assisting leading the team and improving first time fix and customer satisfaction Maintain Incident and Service Request tickets in the Service Management toolset with accurate information relating to actions taken, escalation and resolution What will you bring? Proven track record working in a Service Desk and 2nd Line role More ❯