1 of 1 Remote/Hybrid Quality Management Jobs in Chippenham

will typically be split as follows: 60% troubleshooting and resolving tickets 20% building and improving our documented knowledge base 20% stakeholder engagement and relationship management What you will be responsible for: Providing 2nd line support across core business and ERP systems Investigating incidents related to data integrity, workflows, integrations … Escalating and tracking defects with 3rd line teams and vendors Monitoring system integrations and resolving failures Supporting and improving use of the IT service management platform Creating and maintaining support documentation and knowledge articles Identifying recurring issues and driving continuous improvement Building strong relationships with business teams to support ...