Service Desk Team Lead
Chippenham, England, United Kingdom
iO Associates - UK/EU
Join our dynamic team! We are a leading Managed Service Provider based in Chippenham, renowned for delivering gold standard IT support. Position: Service Desk Team Leader Location: Chippenham, UK Type: Full-time Salary: £33,000.00-£38,000.00 per year Overview: As the Service Desk Team Leader, you … ll report to the IT Manager, overseeing our service desk operations. This role offers a unique opportunity to develop both your technical prowess and leadership skills, with ample room for career progression. You'll play a pivotal role in enhancing our service delivery, aligning it with our … and lead change initiatives Conduct team performance reviews and appraisals Maintain backup procedures and customer information Requirements: Proven experience in team management and customer service Proficiency in ticket systems (Jira) Familiarity with server roles (AD DS, DNS, DHCP, etc.) Expertise in Windows Server 2012, 2016 & 2019 Knowledge of Microsoft more »
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