1 to 3 of 3 Service Management Jobs in Chorley

1st line Servicedesk support to the business. Deal with users, providing IT support and training. To provide first level customer contact, incident resolution and service request fulfilment in line with IT Service Management (ITSM) best practices within the IT Service Desk, ensuring quality and performance standards … to an efficient and effective IT Service. Principal Accountabilities: To provide a high level of technical first level IT support in line with IT Service Management (ITSM) best practices for all services delivered by the IT Team ensuring customer focus is at the heart of service delivery. … To ensure that Incident and Service Request information is presented within the ITSM software application consistently to maintain effective internal technical and external customer communication and to avoid duplication of effort. To ensure that individual and team performance and quality targets are maintained. To maintain the IT Knowledgebase with more »

Group are split into three divisions, Insurance, Health and Assessments. The Assessment Division comprises of seven companies which provide independent medical reports, assessments, case management, rehabilitation and related services to the insurance, legal, public and corporate sectors. We have large networks of medical and social care professionals across the … UK who conduct assessments, provide Case Management Services and provide reports on a range of issues and circumstances. Our IT infrastructure and data security are of vital importance for the delivery of our products and services across the division. The Role: We are currently seeking a highly motivated IT … Service Delivery Manager to join our division. You will be instrumental in managing the service delivery framework for our portfolio of companies, each with its own level of in-house support. Your role is critical in ensuring that our technology partners, both shared and unique to each company more »

client are a leading utilities and infrastructure business who are going through a period of investment, growth and change. The are looking for a Service Desk Manger to add to their team. As the IT Service Desk Manager, you will play a pivotal role in orchestrating and elevating … our IT support operations. You will be at the helm of a dedicated service desk team, ensuring not only the swift resolution of technical issues but also driving the strategic evolution of our IT support function. By integrating ITIL v4 best practices, you will streamline processes, reinforce service … the organisation. Moreover, your hands-on technical expertise will be invaluable for managing a range of platforms and tools, from Microsoft suites to asset management and bespoke internal systems. This role requires a harmonious blend of leadership, technical proficiency, and a continuous improvement mindset. Reporting to the Group IT more »