15 of 15 Service Management Jobs in Lancashire

Select how often (in days) to receive an alert: Service Operations Command Lead Location: UK - Cust. Site ENG, UK - Warrington | Job-ID: 220554 | Contract type: Standard | Business Unit: Information Technology Life on the team Location: Preston Hours: Full-time Security Clearance: Active SC Clearance required We are seeking … experienced Service Operations Command Lead to join Computacenter on a strategically important customer programme. Working within the customer's Command Centre, you will act as Computacenter's senior operational representative, providing leadership, coordination and decision-making across major incidents, service-impacting events and operational activities. This role combines ...

Select how often (in days) to receive an alert: Service Operations Command Lead Location: GBR - Cust. Site ENG, GBR - CC Manchester | Job-ID: 220554 | Contract type: Standard | Business Unit: Information Technology Life on the team Location: Preston Hours: Full-time Security Clearance: Applicants will need to hold … Clearance We are seeking an experienced Service Operations Command Lead to join Computacenter on a strategically important customer programme. Working within the customer's Command Centre, you will act as Computacenter's senior operational representative, providing leadership, coordination and decision-making across major incidents, service-impacting events ...

than reporting on them. So, what will your day-to-day look like? Leadership and team Lead, develop and motivate the IT team across service desk, infrastructure and service management. Review the structure and ways of working and make changes where required. Build clear ownership, accountability and calm … effective incident leadership. Service management and service desk Own the service desk and embed proportionate ITIL practices covering incident, problem, change, request and knowledge management. Analyse demand and address recurring causes of tickets. Ensure effective use of Jira Service Management and the wider Atlassian ...

Positive Solutions Limited is seeking a Service Desk Analyst to join their growing team. As a Service Desk Analyst, you will be responsible for providing first-line IT support and excellent customer service to users across the organisation. This includes resolving incidents, fulfilling requests, and escalating issues … necessary. The role contributes to maintaining a high standard of service delivery and supports compliance with organisational policies, including ISO 27001 and ISO 9001 standards. ABOUT POSITIVE SOLUTIONS LIMITED: Positive Solutions has been delivering healthcare technology to pharmacies across the UK since 1993 and has more recently expanded into ...

Summary of the role: The Team Manager plays a pivotal role in leading and developing a high-performing team, ensuring operational excellence and exceptional service delivery. This position requires strong stakeholder engagement and relationship management skills, the ability to motivate and guide team members, and a proven track … technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role is fully on-site ...

community that cares about you! More about your role As our Change Lead, you will take ownership of the end-to-end Change Management process across IT Operations, ensuring changes are assessed, authorised, implemented and reviewed in a controlled and consistent way. You'll strike the right balance between … pace, risk and control, helping to maintain service stability while enabling business change. You'll lead governance activities including chairing Change Advisory Board (CAB) meetings, overseeing change schedules, and managing dependencies and conflicts. Working closely with Incident, Problem and Service Lifecycle teams, you'll ensure risks are understood ...

technologies and industry trends to continually develop technical skills Essential skills Strong infrastructure background, with experience delivering and supporting enterprise infrastructure environments Experience in service support and operational service delivery Understanding of infrastructure, operational requirements and site environments at Warton and Samlesbury. Experience of ACAC and its associated … processes, governance and operational frameworks. Understanding of infrastructure service management principles, including operational support, service transition and continuous service improvement. The Engineering Systems Competency Centre (ESCC) Application Development Team The Engineering Systems Competency Centre (ESCC) Application Development team brings together experienced developers and engineers focused ...

complex infrastructure and cloud incidents, drive continuous improvement, and help maintain high levels of platform availability and performance. You'll work closely with Service Desk, DevOps, Security and Application teams to deliver reliable cloud services while supporting the organisation's wider digital transformation. This is an excellent opportunity … driving operational excellence across enterprise-scale environments. Key Responsibilities Provide third-line support for Azure, Microsoft 365 and infrastructure services, including major incident management and root cause analysis. Design, build and maintain secure Microsoft Azure solutions, including networking, compute, storage and Azure Virtual Desktop. Manage cloud security, identity ...

Support Windows and Linux environments, Active Directory, and associated enterprise applications. Manage patching, updates, and backups following company standards and security requirements. Network & Security Management Support network infrastructure (LAN, WAN, VPN, and firewall configurations) in collaboration with network specialists. Ensure systems are configured and maintained securely in compliance with … NCSC Cyber Assessment Framework (CAF) and NIS Regulations . Help implement security controls, monitoring tools, and access management processes. Work with the Cyber Security team to find and address vulnerabilities and incidents. Service Delivery & Support Provide second- and third-line IT support to users across site operations, engineering ...

Citrix infrastructure, including XenApp, XenDesktop, Citrix Cloud, and NetScaler ADC. Provide advanced 3rd-line technical support for complex incidents, escalations, and problem management lifecycles. Lead troubleshooting and root-cause analysis efforts for critical issues across all Citrix platforms. Configure, optimize, and maintain Citrix policies, profile management, and overall … teams to design, build, and deploy robust Citrix solutions. Execute regular patching, component upgrades, and platform migrations across the Citrix estate. Proactively address defect management and lead technical assurance activities to prevent recurring issues. Engage confidently with internal teams, cross-capability groups, account leads, and external customer stakeholders. Uphold ...

into operational support. Essential Skills & Experience Proven experience delivering IT infrastructure, application migration, or End User Computing projects. Strong project planning, governance, and RAID management experience. Excellent stakeholder and supplier management skills. Experience coordinating testing, deployment, and operational transition activities. Knowledge of project delivery methodologies such as PRINCE2 … Waterfall. Desirable Experience Microsoft Azure Virtual Desktop (AVD). Application Packaging (MSIX, App Attach). Microsoft Endpoint and Modern Workplace technologies. ITIL or Service Management environments. This is an excellent opportunity to play a key role in delivering a business-critical transformation programme, working across technology and business ...

site) Duration: 6 months initial The opportunity: We're looking for a Workday Applications Support Analyst to support UAT and the transition into live service of a new Workday Financials platform, providing technical and functional support to users after go-live. You'll support and administer Workday Financials, focusing … Security and Integrations, within the Application Management Services (AMS) team. You'll handle incidents, service requests, change delivery and releases and help build the Workday support model and knowledge base. You'll also support the wider AMS portfolio, including treasury and banking systems and share your Workday knowledge ...

fulfilling roles for our Partners, we are building a more sustainable and agile future. Join us as we continue to deliver exceptional quality and service for our customers while empowering our partners to thrive. As IT Manager, you will lead the IT team in executing day-to-day operations … Permanent role. Location - This role is based at our Herbert Parkinson Office in Darwen near Manchester. Key responsibilities Provide a customer centric service to all areas of Herbert Parkinson and the wider Partnership Business partner with all teams within HP to ensure all projects, developments and other IT requirements ...

Observability Engineer Are you an experienced Observability Engineer with a passion for improving service performance, resilience and operational excellence? We are seeking a skilled professional to lead our observability capability, delivering effective monitoring, telemetry, dashboards and insights that enable proactive service management and continuous improvement across ...

days) to receive an alert: Customer Delivery Manager Location: UK - Manchester, UK - Mobile England | Job-ID: 220830 | Contract type: Standard | Business Unit: Customer Success & Service Delivery Life on the team Within your area of responsibility, you will contribute to an effective governance model to manage the teams and partners … deliver the service, ensuring that high quality and customer satisfaction are maintained, that issues are successfully addressed and that the services meet their contractual and financial performance targets. You will engage stakeholders within the customer organisation. You’ll make sure that Computacenter is responsive to their needs and that ...