7 of 7 Service Management Jobs in Lancashire

Team Manager plays a pivotal role in leading and developing a high-performing team, ensuring operational excellence and exceptional service delivery. This position requires strong stakeholder engagement and relationship management skills, the ability to motivate and guide team members, and a proven track record in performance management. … technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role is fully on-site ...

Service Desk Graduate Location: Chorley Employment Type: Full Time Working Hours: Monday to Friday What’s in it for you… We believe in looking after our people, and it shows. When you join Ipsum, you’re not just taking a job - you’re starting a career with real support … virtual GP and Mental health support & counselling services? Cycle to Work scheme? Discount club - supermarkets, phone bills, gyms & more!? Life assurance cover? Long service recognition? Active local social committees? Regular social events? Paid volunteering opportunities in your community? About the role… As part of the IT Service Desk ...

Service Desk Analyst plays a critical role in delivering high-quality IT support to service users, internal stakeholders, and suppliers. This position requires expertise in managing ticketing systems such as Remedy and ServiceNow , troubleshooting technical issues, and ensuring effective incident resolution—either directly or through supplier coordination. … technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role will be fully on-site ...

11th & 12th June 2026 Benefits Excellent pension plan (up to 6% double contribution) 28 days annual leave rising to 31 days with length of service, plus bank holidays Health cash plan Non-contributory life assurance Up to 21 hours paid volunteering leave Lifestyle benefits Employee Assistance Programme Additional employee … within your team s portfolio, ensuring they are fully supported, high performing, and aligned with business requirements. This is a leadership role requiring previous management experience. You will report to the Application Services Manager and manage a team of 3 6 Support Analysts, alongside a portfolio ...

storage and backup Responsibilities: Act as the first point of contact for IT support queries via phone and email Log and manage incidents using service management tools Resolve issues in line with SLAs or escalate to second/third-line support when necessary Attend customer sites for installations …/WAN technologies (routers, switches, firewalls) Fibre optic communications VOIP, SIP, ISDN Broadband technologies (ADSL/VDSL, FTTC, FTTP, Point-to-Point) Strong customer service focus Proactive and able to work under pressure Good initiative and problem-solving skills Full UK driving license Entry requirements: 3 GCSEs (or equivalent ...

years’ experience with Windows operating systems and hardware in a computer support related setting; experience working in a networked environment. Working knowledge of ITIL service management and its processes is highly advantageous. Knowledge of AV systems and telecommunications would be beneficial. A great opportunity for someone who enjoys ...

ITSM frameworks and practices? We're looking for an engaging leader with strong ServiceNow development expertise and a background in either Security or IT Service Management. As we expand our team we're seeking experienced consultants with knowledge across security areas such as incident response vulnerability and threat intelligence … operations including incident management CSDM and CMDB. As a ServiceNow Senior Technical Lead, you'll lead the design, development and delivery of secure high-performing solutions that support DWP's cybersecurity and service performance ecosystems. You'll combine advanced technical skills with knowledge of security, automation, risk ...