10 of 10 Service Management Jobs in Lancashire

collaborating with vendors and stakeholders. · Team Leadership: Line manage a 1st Line Analyst, providing mentoring, performance feedback, workload planning, and coaching to foster a service-focused culture. · Service Improvement: Monitor ticket SLAs, investigate root causes, liaise with 3rd parties, and propose enhancements to reduce issues and boost user … audits, compliance (e.g., GDPR), and Joiner/Mover/Leaver processes. Skills & Experience Essential: · 3-5 years in 2nd line IT support or senior service desk roles. · Strong troubleshooting in Microsoft 365, Windows OS, Azure AD, and business systems. · Experience with CRM or similar platforms. · Proven documentation skills ...

line IT Service Desk Support 2nd line IT Service Desk Support Manchester – Hybrid working We are working with our client to add to their Service Desk Team a 2nd line IT Support professional, offering support by phone and online to their Global employee base. You will provide … similar customer facing IT support function Excellent troubleshooting skills, especially with MS Word, Excel and PowerPoint Experience with logging and tracking support issues in Service Management Toolsets (preferably ServiceNow) You will have experience in providing remote access support, this includes providing support for wireless connectivity ...

Title: 1st Line IT Support Engineer Location: Chorley Salary: £25,500 - £27,000 The Client Our Client are a growing Managed Service Provider (MSP) who provide IT support and solutions to businesses throughout the UK. They are looking to appoint an enthusiastic Level 1 IT Support Engineer to join … reactive and proactive maintenance activities Contribute to IT projects when required Follow agreed processes and procedures for the support team Maintenance of all IT service documentation Person Specification One year's equivalent work experience within an IT Support/Managed Service Provider environment. Excellent problem-solving skills working ...

Title: 1st Line IT Support Engineer Location: Chorley Salary: £25,500 - £27,000 The Client Our Client are a growing Managed Service Provider (MSP) who provide IT support and solutions to businesses throughout the UK. They are looking to appoint an enthusiastic Level 1 IT Support Engineer to join … reactive and proactive maintenance activities Contribute to IT projects when required Follow agreed processes and procedures for the support team Maintenance of all IT service documentation Person Specification One year's equivalent work experience within an IT Support/Managed Service Provider environment. Excellent problem-solving skills working ...

receive timely and effective technical assistance. Key Responsibilities * Provide technical support via phone, email, and in person* Log and manage incidents through the IT service management system* Monitor and maintain business systems, networks, and applications* Support IT compliance standards (ISO27001 and Cyber Essentials)* Identify recurring issues and help … What We're Looking For * Solid understanding of IT support environments including helpdesk ticketing, networking, Windows 11, Microsoft 365, Meraki, access control systems, asset management tools, Azure, and Windows Server* Strong problem-solving skills with ownership of issues end-to-end* Customer-focused approach with excellent communication skills* Team ...

efficient, compliant, and fit for the future.This is a hands-on role where you will act as the functional expert across SAP Financials, Materials Management (MM), and Sales & Distribution (SD), while also supporting EDI integrations that enable seamless data exchange with our external partners. Key Responsibilities Provide functional support … Experience supporting SAP within a manufacturing, logistics, or supply chain environment Understanding of SAP integrations and data governance principles Familiarity with ITIL practices and service management frameworks Degree in Information Systems, Business, or a related field SAP certification(s) in relevant modules – desirable but not essential Strong analytical ...

secure workspace, calling on your strong knowledge of Active Directory, DNS, Group Policy, and related technologies. Demonstratable experience of VDI, EDR, and Thin Client management is also essential. You will work closely with cross-functional teams to ensure that the tailored solutions are delivered in line with the needs … ensure efficient product development and launch. Track product development progress, identify and mitigate risks, and manage dependencies across the product line. Product delivery, management, and ongoing development: Analyse performance data and user feedback to identify areas for improvement and iterate on product offerings. Provide ongoing service management ...

experience supporting Mtivity Hands-on experience with EDI processes and tools Understanding of Mtivity integrations and data governance principles Familiarity with ITIL practices and service management frameworks Degree in Information Systems, Business, or a related field Strong analytical and problem-solving skills Excellent communication and stakeholder management ...

senior leadership role with responsibility for the delivery, resilience and continuous improvement of the organisation’s technology estate including workplace technology, infrastructure, networks, IT service management and will involve working with third-party suppliers. Working closely with the IT Manager, you’ll provide day-to-day operational oversight … across the organisation — listening to colleagues, understanding their needs and translating them into practical, effective solutions. You will also support with the procurement and management of IT goods and services, ensuring strong supplier performance, value for money and responsible use of resources. Providing a responsive, customer-focused IT service ...

storage and backup Responsibilities: Act as the first point of contact for IT support queries via phone and email Log and manage incidents using service management tools Resolve issues in line with SLAs or escalate to second/third-line support when necessary Attend customer sites for installations …/WAN technologies (routers, switches, firewalls) Fibre optic communications VOIP, SIP, ISDN Broadband technologies (ADSL/VDSL, FTTC, FTTP, Point-to-Point) Strong customer service focus Proactive and able to work under pressure Good initiative and problem-solving skills Full UK driving license Entry requirements: 3 GCSEs (or equivalent ...