2 of 2 Avaya Jobs in the City of London

Create technical BoQs, solution documentation, and implementation playbooks for presales and delivery teams. Support solution sizing, feasibility analysis, and migration assessments (e.g., from Genesys, Avaya, Kore.ai, or Cognigy). Ensure alignment with Microsoft Cloud Adoption Framework, Security & Compliance, and Well-Architected Framework standards. Continuously refine solutions to enhance agent productivity ...

Bring Deep knowledge of Conversational AI, Generative AI, and automation frameworks . Understanding of CX and contact centre ecosystems (CCaaS platforms like Genesys, NICE, Avaya, Five9, or Amazon Connect). Experience designing or supporting enterprise-scale AI deployments . Commercial acumen, including ROI modelling and TCO analysis. Strong communication ...