Service Desk Team Leader
- Hiring Organisation
- AWD online
- Location
- City of London, London, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £45,000 - £50,000 per annum
Desk Team Leader will also support incident handling, client communication, reporting, process improvement and day-to-day team leadership, including coaching, performance reviews and escalation management. This role would suit someone organised, customer-focused and confident working in a fast-paced service desk environment where clear communication, accountability … service quality matter. DUTIES Your duties as the Service Desk Team Leader include: Ticket Management: Receive, prioritise and dispatch incoming service tickets to appropriate IT support personnel based on issue complexity, urgency, skillset and availability SLA Monitoring: Monitor ticket queues, engineer workloads and service level agreements to support timely ...