4 of 4 ISO/IEC 20000 Jobs in the City of London

focused, and compliant. Over time, you will grow a service desk team and extend service processes to meet global demand. What You’ll Do Service Desk Management: Deliver L1 / L2 support and user onboarding / offboarding; act as first point of escalation. ITSM Tooling: Own Jira Service Management (or equivalent), building workflows, automation, and integrations. Process Ownership … Define and maintain incident, problem, change, request, and knowledge management processes. Vendor / SLA Tracking: Monitor vendor SLAs, manage escalations, and report performance. Knowledge Base: Develop and maintain internal documentation, policies, and self-service resources. Metrics & Reporting: Track and report on key service metrics (ticket volumes, resolution times, user satisfaction). Collaboration: Work with IT Ops Lead to ensure … infra / platform issues are resolved efficiently; partner with Cyber Security Lead to embed security into service workflows. We’re Looking For Strong experience in IT service management, service desk leadership, or related roles. Hands-on expertise with ITSM platforms (Jira Service Management, ServiceNow, Zendesk, or similar). Ability to define and implement ITIL-lite processes in a fast More ❯

focused, and compliant. Over time, you will grow a service desk team and extend service processes to meet global demand. What You’ll Do Service Desk Management: Deliver L1 / L2 support and user onboarding / offboarding; act as first point of escalation. ITSM Tooling: Own Jira Service Management (or equivalent), building workflows, automation, and integrations. Process Ownership … Define and maintain incident, problem, change, request, and knowledge management processes. Vendor / SLA Tracking: Monitor vendor SLAs, manage escalations, and report performance. Knowledge Base: Develop and maintain internal documentation, policies, and self-service resources. Metrics & Reporting: Track and report on key service metrics (ticket volumes, resolution times, user satisfaction). Collaboration: Work with IT Ops Lead to ensure … infra / platform issues are resolved efficiently; partner with Cyber Security Lead to embed security into service workflows. We’re Looking For Strong experience in IT service management, service desk leadership, or related roles. Hands-on expertise with ITSM platforms (Jira Service Management, ServiceNow, Zendesk, or similar). Ability to define and implement ITIL-lite processes in a fast More ❯

a bonus Strong understanding of global compliance regulations, certification requirements, and privacy laws across various regions. Familiarity with internet business processes (e.g., development, product, marketing) and experience in compliance / product workflow design; experience in the internet / gaming industry is a plus. Expertise in global privacy regulations, including privacy principles, operational legal security frameworks, and compliance solutions. … Proficient in IT audit, information security management, and IT / technology risk management, with the ability to resolve compliance risks effectively. Knowledge of security control frameworks (e.g., ISO27001, ISO20000, ITIL, COBIT) and experience collaborating with information security teams to implement compliance requirements. Strong problem-solving skills, proactive work ethic, flexible thinking, and the ability to thrive under pressure. Able More ❯

a bonus Strong understanding of global compliance regulations, certification requirements, and privacy laws across various regions. Familiarity with internet business processes (e.g., development, product, marketing) and experience in compliance / product workflow design; experience in the internet / gaming industry is a plus. Expertise in global privacy regulations, including privacy principles, operational legal security frameworks, and compliance solutions. … Proficient in IT audit, information security management, and IT / technology risk management, with the ability to resolve compliance risks effectively. Knowledge of security control frameworks (e.g., ISO27001, ISO20000, ITIL, COBIT) and experience collaborating with information security teams to implement compliance requirements. Strong problem-solving skills, proactive work ethic, flexible thinking, and the ability to thrive under pressure. Able More ❯