1 to 25 of 27 ITIL Jobs in the City of London

working within a structured corporate environment (ie law, professional services, finance, consultancy etc) You will evidence systems and service delivery management experience in an ITIL environment Excellent customer service and communication skills and you must understand the importance of going the 'extra mile' to ensure that you not only provide more »

V, Active Directory, Exchange Background in Cloud technologies - Azure, Microsoft 365, AWS Experience of working within a Managed Services environment or a similarly structured (ITIL) based organisation. One of CCNA, VCP, NCDA is desirable. Excellent interpersonal, oral, and written communication skills Can do attitude and willingness to collaborate; team player more »

to tune SQL queries. Qualifications: Previous experience as an Oracle DBA or similar position. Strong knowledge of Oracle Database Performance Tuning. Excellent knowledge of ITIL practices and ITSM tools. Good knowledge of UNIX shell or Perl Scripting. Good knowledge of SQL. You will need to have active SC Clearance to more »

multi-factor authentication (MFA). Familiarity with PowerShell scripting for Microsoft 365 and Intune automation. Understanding of networking concepts and troubleshooting skills Familiarity with ITIL, SRE and DevSecOps best practices Relevant certifications, such as Microsoft 365 Certified: Enterprise Administrator Expert or Microsoft 365 Certified: Modern Desktop Administrator Associate Monitoring/ more »

to tune SQL queries. Qualifications: Previous experience as an Oracle DBA or similar position. Strong knowledge of Oracle Database Performance Tuning. Excellent knowledge of ITIL practices and ITSM tools. Good knowledge of UNIX shell or Perl Scripting. Good knowledge of SQL. You will need to have active SC Clearance to more »

as an Oracle DBA or similar position. Excellent skills in setting up data masking. Strong knowledge of Oracle Database Performance Tuning. Excellent knowledge of ITIL practices and ITSM tools. Good knowledge of UNIX shell or Perl Scripting. Good knowledge of SQL. You will need to have active SC Clearance to more »

Docker, Kubernetes, Linux etc.) Host based security products (threat detection, mitigations, end user detection and response, micro segmentation, zero trust) Experience working within an ITIL environment, or a structured platform management, in particular change and incident management Professional certifications, e.g., CISSP, CISM, CCNP, CCIE, AWS Certified Security, etc. Key Accountabilities more »

the Service Management team, working to ensure Technical Changes and new applications/systems releases are successfully delivered in line with the firm's ITIL-based processes. The role will be focused on tracking the progress of Release Items through the firm's Release Cycle, Managing Pilots, Tracking and updating … CAB meetings And you: The successful candidate will have experience in a Service Delivery role, administering Release and Change activities. You'll have an ITIL qualification to Foundation level, and ideally specific Release, Control, and Validation certification too. Experience working across IT Departments, overseeing processes, and ensuring compliance/adherence more »

product set preferred (Intune, Microsoft 365, System Center, etc.) * Scripting knowledge - PowerShell preferred. * Knowledge of customer service practices; beneficial to have worked in an ITIL based environment. * Analytical and troubleshooting skills. * Excellent oral and written communication in English, demonstrating a high level of confidentiality and customer focus. * Strong organizational skills more »

strategies for improvement Work towards making the Service Desk overarch the IT processes and service delivery channel for the IT as a whole using ITIL as the framework To support the development of an effective and workable framework for managing and improving customer IT support in the organisation, especially through … at all levels including a proven ability to communicate with technical and non - technical staff across multiple disciplines Formal Training and advanced understanding of ITIL principles and practice Excellent customer service and communication skills Experience supporting and administering Windows operating systems (Windows desktop, Exchange, Active Directory, etc.), and ideally Citrix. more »

and reporting within ServiceNow. A knowledge of Coupa is essential for contract and procurement processes Managing, directing, and developing technical support groups using the ITIL methodology Managing the implementation of solutions, from project conception to delivery, leveraging industry standard project management methodologies Demonstrable experience of managing a team of highly more »

or master’s degree in computer science, engineering, or a related field. (Not essential if you have related experience or aptitude). Certifications in ITIL Foundation, Practitioner, or greater, reflecting a clear understanding of infrastructure best lifecycle and best practices. Certifications in Agile management, such as Scaled Agile Framework, Certified more »

T-SQL and Stored procedures, Data Experience working with Front End Development tools (React, Angular and/or Vue) Good practice change management (e.g. ITIL) Ability to record source code change using Microsoft DevOPs What's in it for you? Annual Leave - You will have an annual leave allowance of more »

meet strict deadlines, you’ll need to work closely with functions across ONR. Through collaboration, you’ll see that changes are delivered within the ITIL lifecycle approach without impacting the organisation day to day. We want stakeholders to have a great experience, so your people skills need to be sound. … wider IT Operations team. The person With transformation happening rapidly, this is no role for a beginner. You’ll need Information Technology Infrastructure Library (ITIL) Foundation V3, and proven experience of ITIL service delivery framework, with a focus on IT operations. With this background, you’ll know about service transition more »

identification & resolution, and problem management Key Skills: Good understanding of IT Service Management (ITSM) principles, particularly SACM methodology. Possesses an as a minimum an ITIL Foundation certificate and clear understanding of the Service Value Chain. Extensive experience in IT configuration management or a related discipline. Solid knowledge of software development more »

Reporting, Disaster Recovery, Secure Coding, and Change Management processes and controls. Familiarity with EBA, PRA, ESMA regulations, and operational resilience regulatory requirements. Proficiency in ITIL and ServiceNow. In return for your dedication, collaboration, and commitment, you'll receive a generous day rate and join a welcoming and inclusive culture. If more »

in ITDR, ICT Incident Reporting, and Capacity Management processes and controls. Familiarity with EBA, PRA, ESMA regulations, and operational resilience regulatory requirements. Knowledge of ITIL and ServiceNow. If you are a Disaster Recovery Specialist, Incident Reporting Specialist or Capacity Management Specialist with regulatory experience, we'd love to hear from more »

in ITDR, ICT Incident Reporting, and Capacity Management processes and controls. Familiarity with EBA, PRA, ESMA regulations, and operational resilience regulatory requirements. Knowledge of ITIL and ServiceNow. If you are a Disaster Recovery Specialist, Incident Reporting Specialist or Capacity Management Specialist with regulatory experience, we'd love to hear from more »

and responsibilities: Solid experience working at a Senior IT Service Management Level Experienced managing IT Services Comfortable working with different teams Solid knowledge of ITIL framework ITIL Certification Strong stakeholder engagement skills Comfortable working on several projects at once Ideally you come from a Financial service background Team leadership experience more »

annum, Café discount. Closing date: 7th June 2024 About the Role This role is responsible for defining, improving and implementing a new set of ITIL processes and associated procedures for the transitioning of new and modified services into live operations managed by IHQ-IT. The role involves: Service Transition Change … Service Improvement Service Reporting Supplier Management and Global Procurement About You The successful candidate will have: Proven IT Service Transition experience of operating key ITIL processes including but not limited to:- Transition Management, Change Management and Problem Management. Proven global procurement experience, establishing Global procurement process where needed, whilst addressing … working with one or more Service management product e.g. Freshdesk, Jira Experience of successful delivery of one or more Service Improvement initiative/project. ITIL Foundation Certificate (V3 or V4). Project Management qualification (e.g. Prince2, MSP etc.) You must be in sympathy with the aims and objectives of the more »

of experience in a similar role Technical expertise in Cisco products. Ability to debug complex network problems and drive large account network problem resolution. ITIL Qualified This is an urgent vacancy. If you are interested then please apply directly to the ad or send your CV to khushboo. pandey @ (url more »

practices and industry trends. Define and run architecture governance processes, shaping the architectural strategy to align with business objectives. Maintain a strong focus on ITIL processes and ServiceNow solutions. Team Collaboration and Leadership: Work closely with stakeholders, team members, and clients, offering expert input and guiding junior members. Participate in … Separation into a masterpiece. 1 undergraduate degree or higher in any subject covering Engineering, Mathematics, Computer Science, or Business. ServiceNow Certified System Administrator (CSA) ITIL Foundation ServiceNow Certified Implementation Specialist ITSM (CIS-ITSM) ServiceNow Certified Application Developer (CAD) - advantageous To apply please click the "Apply" button and follow the instructions. more »

quality improvements. * Security and governance models for cloud engineering and operations -Desired * Driving IT and business automation across product management, engineering, and operations -Desired * ITIL and service management * Being comfortable in a client-facing role, with previously consulting or advisory experience. more »

tools, including areas such as PL/SQL & APIs, Alerts, Workflow, BI Publisher & Bursting. Previous experience of working within a support environment, underpinned by ITIL-based working practices (the candidate should ideally be certified at Foundation level for ITIL, but training to support this will be provided if a candidate … to work accurately. The ability to work under pressure and plan, manage and deliver multiple simultaneous activities. This will include good time management skills. ITIL v3 Certification would be desirable. more »

capability in areas such as PL/SQL & APIs, Alerts, Workflow, BI Publisher & Bursting. Previous experience of working within a support environment, underpinned by ITIL based working practices (the candidate should ideally be certified at Foundation level for ITIL, but training to support this will be provided if a candidate … to work accurately. The ability to work under pressure and plan, manage and deliver multiple simultaneous activities. This will include good time management skills. ITIL v3 Certification would be desirable. more »