2 of 2 Major Incident Management Jobs in the City of London

diverse businesses. Job Description Builds and leads a high‐performing, globally aligned deskside organization that delivers exceptional end‐user support. Aligns ITIL‐based service management practices with regional operations to ensure global consistency, accountability and measurable service excellence, while integrating service delivery with enterprise ITSM processes. Key Responsibilities Global … teams and lead regional alignment reviews. Enablement, Capability & Readiness: Deliver global enablement and training for deskside teams including onboarding and ITIL education; promote knowledge management adoption and ensure teams are prepared and executing to standard. Major Incident Leadership: Lead deskside participation in the Major Incident ...

Core Technical Skills Advanced expertise in Unix/Linux systems administration, including performance tuning, troubleshooting, and scripting Strong proficiency in Git and source control management, including branching strategies and integration with CI/CD pipelines Proven experience with infrastructure automation, particularly Ansible, in large enterprise environments Splunk Platform Expertise … scale Cribl environments, including: Distributed deployments with hundreds of Worker Nodes Extensive Edge node infrastructures Strong knowledge of data routing, pipeline optimisation, and operational management at scale Desirable Skills Experience in development and/or support of Banking applications Exposure to Major Incident Management processes Experience ...