Service Delivery Manager
- Hiring Organisation
- UP3
- Location
- City of London, London, United Kingdom
business and drive continuous service & process improvement and evolution. You will ensure that SLAs and KPI's are met and that reporting, and performance management targets are met. You will be an advocate of our customers internally in UP3, working closely alongside our Customer Success Managers (CSM) to maximise … call shift cover will be required, and occasional scheduled or unscheduled out of hours support will be needed. For example, during upgrades or major incidents affecting your customers. We’re looking for someone who can relate to our values and the type of company we are. ...