Genesys Cloud CX – Level 3 Engineer (Senior / SME)
- Hiring Organisation
- HCLTech
- Location
- City of London, London, United Kingdom
management, corrective action tracking, and platform stabilization initiatives. Voice, Media & Network Engineering Own advanced troubleshooting of SIP signaling, call setup, and session negotiation Diagnose RTP media issues including one-way audio, packet loss, jitter, latency, and codec mismatches Provide technical leadership for WebRTC media behavior, including ICE, STUN, and TURN … Genesys Cloud CX preferred) Expert-level understanding of: Genesys Cloud CX architecture Voice, digital, routing, and media paths Deep hands-on expertise in: SIP, RTP, WebRTC, BYOC, SBCs, and carrier interconnects Salesforce CTI and Microsoft Dynamics CRM integrations REST APIs, OAuth, JSON, webhooks Proven experience leading P1/P2 incident ...