17 of 17 Root Cause Analysis Jobs in the City of London

TQA) Manager is responsible for leading and overseeing all technical acceptance enablement activities within their assigned country or countries. The role demands a strong focus on trend identification and root cause analysis, while coordinating support from specialised partnering teams to deliver successful remediation outcomes and drive improvements in country acceptance health. The role holder will work closely … Communication- Strong communication and presentation skills; comfortable engaging with directors and senior stakeholders and providing expert-level consultancy across functions. Analytical Thinking- Experienced in data manipulation, trend recognition, and root cause analysis. Problem Solving- Confident in breaking down complex technical acceptance issues and driving resolutions through cross-functional collaboration. Responsibilities: Manage technical communications with client technical teams, project … experience from a scheme or acquiring organisation. Proven track record in managing card acceptance and technical remediation from an operational perspective. Proficient in Excel, with strong capabilities in trend analysis and root cause analysis. Skilled in PowerPoint and confident delivering impactful presentations. Fluent in Spanish (essential). A natural relationship builder with the ability to foster strong More ❯

with development, networks, ops and product teams on strategic IT initiatives. Assist with planning, management and resource allocation of inter-departmental projects alongside the PM team. Oversee incident management, root cause analysis, and rapid resolution of system outages or performance degradation. Ensure compliance of procedures such as change management, patch management and security and audit processes. Assist … understanding of cybersecurity principles and experience implementing security measures in a regulated environment. Ability to coach, mentor, and upskill staff; develop career paths and ensure team resilience. Experience undertaking root cause analysis including prevention orientated solution reporting. Working experience with deployment tools (e.g. GitLab pipelines) and rollback strategies. Proficiency in managing bare-metal servers, virtualization platforms such More ❯

with development, networks, ops and product teams on strategic IT initiatives. Assist with planning, management and resource allocation of inter-departmental projects alongside the PM team. Oversee incident management, root cause analysis, and rapid resolution of system outages or performance degradation. Ensure compliance of procedures such as change management, patch management and security and audit processes. Assist … understanding of cybersecurity principles and experience implementing security measures in a regulated environment. Ability to coach, mentor, and upskill staff; develop career paths and ensure team resilience. Experience undertaking root cause analysis including prevention orientated solution reporting. Working experience with deployment tools (e.g. GitLab pipelines) and rollback strategies. Proficiency in managing bare-metal servers, virtualization platforms such More ❯

European users will also be required. Work within the Service Desk team in supporting and delivering all aspect of services -1 st/2 nd line support (capable of root cause analysis) -Remote branch support using Remote Assistance -Active Directory user starter/leaver process -Customer facing, support of internal banking staff, VIPs -Maintenance and support of … products -ITIL, Microsoft certifications advantageous -Maintains industry recognised skills through training or self-study methods Technical Skills -Supporting Microsoft operating systems, office suite -TCP/IP, basic networking skills -Root cause analysis and remediation Technologies -Windows 7 -Office 2013 -Xenapp published applications, support -Desktop hardware, laptops, Blackberry’s deployments Salary for this role will be in the More ❯

integration applications. Perform functional, integration, regression, and user acceptance testing. Validate system changes through servicenow Change Requests and ensure updates align with CMDB standards. Log and track defects, perform root cause analysis, and work closely with development teams for resolution. Ensure QA processes align with ITIL framework and banking governance standards. 2Business Analysis: Gather, document, and … business needs into clear specifications, user stories, and process flows. Collaborate with project managers, developers, and QA teams to ensure delivery aligns with regulatory and operational expectations. Support gap analysis, impact assessments, and end-to-end process mapping for SAP-servicenow related changes. Ensure traceability of requirements through testing and implementation. IMPLEMENTATION ARRANGEMENTS The Quality Assurance (QA) Analyst will More ❯

Proven success in client relationship management and service reporting. Key Skills & Attributes Excellent communication and stakeholder management skills. Ability to influence and negotiate at all levels. Strong problem-solving, root cause analysis, and decision-making abilities. Highly organised with strong planning and time-management skills. Adaptable and flexible in a fast-moving, customer-focused environment. High attention More ❯

Performance & SLA Management Define and track key vendor SLAs, ensuring compliance with contractual obligations. Monitor vendor performance against SLAs and KPIs, proactively identifying risks and issues. Ensure vendors provide root cause analysis and remediation plans for SLA breaches or service incidents. Work with internal teams to escalate vendor-related issues and drive improvements. Governance & Relationship Management Develop … party risk is actively managed. Collaboration & Reporting Work closely with Service Management, Technology, and Finance teams to align vendor strategy with operational goals. Provide regular vendor performance reports, cost analysis, and recommendations to senior stakeholders. Identify and drive process improvements to optimize vendor service quality and delivery. What it takes to succeed: 5+ years of experience in vendor management More ❯

a traceability matrix (if relevant), and will involve the appropriate staff or teams during the QA, testing and delivery of changes, including helping to resolve any issues. Conduct gap analysis and propose improvements to existing systems and processes. Facilitate workshops, meetings, and presentations to communicate findings and recommendations. Assist in user acceptance testing (UAT) and post-implementation reviews. Maintain … documentation and ensure traceability of requirements throughout the project lifecycle. Leading the investigations and detailed analysis of incidents and process exceptions including a strategic approach to root cause analysis More ❯

during elections or urgent events Ensure data management processes meet compliance standards and promote fairness Work with engineering teams to test systems, monitor data signals, and troubleshoot anomalies Conduct root-cause analysis to improve support flows and operational efficiency Track and report on key operational metrics to guide future improvements Essential Skills & Experience: 5–10 years of … to simplify complex data Demonstrated experience using data to drive business decisions and validate reports Working knowledge of SQL databases and querying Proficient in Excel and familiar with data analysis tools such as Python or SQL Strong organisational skills and a high attention to detail Desirable Qualifications & Experience: Knowledge of government and election processes, political parties, and legislative systems More ❯

Ansible, AWS RDS/Aurora tools, Azure SQL automation). Monitoring & Health Checks: Utilize tools such as CloudWatch, Azure Monitor, OEM, or Prometheus to monitor performance and availability. Troubleshooting & Root Cause Analysis: Diagnose and resolve database incidents; conduct RCAs for critical incidents and outages. Collaboration: Work closely with DevOps, Application, and Security teams for seamless integration, monitoring More ❯

is responsible for support, administration, monitoring, troubleshooting and participating in various projects to enhance service and productivity. Job Responsibilities Provide L3+ support to delivery teams on escalated issues. Generate root-cause analysis related to critical incidents and problems. Engage with vendor on getting support, updates, and planning as required. Take ownership of designated technologies covering Citrix environment More ❯

Technical Support: Provide second-level technical support for complex IT issues escalated from the 1st level support team. Troubleshoot and resolve hardware, software, network, and system-related problems. Perform root cause analysis to identify underlying issues and implement appropriate solutions. IT Infrastructure Management: Manage and maintain the hotel's IT infrastructure, including servers, switches, routers, firewalls, and More ❯

test system updates, monitor and assess data pipeline signals, identify issues or anomalies, and ensure the technical execution aligns with the business vision & objectives. Analyse complex support flows, conduct root-cause analysis and provide recommendations for process, policy, and product improvements to drive efficiency & effectiveness and ensure essential team goals are met. Track and analyse key operational … practical business insights, including reviewing and validating dashboards and reports, ensuring they accurately reflect key insights and metrics. Practical experience reading or querying SQL databases. Ability to use data analysis tools (e.g., SQL, Python, Excel) to extract, manipulate, and interpret data for business insights and monitoring performance and integrity of data pipelines. Preferred Qualifications: Knowledge of the government and More ❯

engineers, assisting with complex fault-finding and resolution. Analyse plant performance data using monitoring systems (e.g., SCADA, inverter portals) to identify issues and opportunities for improvement. Lead or support root cause analysis investigations for major incidents or repeated failures. Maintain and develop technical documentation, fault-finding guides, and repair procedures. Liaise with inverter and equipment manufacturers for More ❯

environments and working with customers to understand their business and technical requirements, and shaping technical solutions to meet them Excellent problem-solving skills and the ability to independently perform root cause analysis. Must have: Web applications expertise using modern web technologies (e.g. CSS, HTML, HTML5, JavaScript, jQuery). Knowledge in UX design principles and ability to apply them More ❯

assist others and remediate BAU support issues. Maintain documentation and networking diagrams for both support and stringent internal audits. This role requires a responsible individual who can support to root cause analysis. Key duties - Work within Infrastructure team in supporting and delivering all aspect of services - BAU encompassing networks, telephony, PABX, voice recording, desk moves and changes - Support More ❯

assist others and remediate BAU support issues. Maintain documentation and networking diagrams for both support and stringent internal audits. This role requires a responsible individual who can support to root cause analysis. Key duties - Work within Infrastructure team in supporting and delivering all aspect of services - BAU encompassing networks, telephony, PABX, voice recording, desk moves and changes - Support More ❯