1 to 25 of 39 Root Cause Analysis Jobs in the City of London

with development, networks, ops and product teams on strategic IT initiatives. Assist with planning, management and resource allocation of inter-departmental projects alongside the PM team. Oversee incident management, root cause analysis, and rapid resolution of system outages or performance degradation. Ensure compliance of procedures such as change management, patch management and security and audit processes. Assist … understanding of cybersecurity principles and experience implementing security measures in a regulated environment. Ability to coach, mentor, and upskill staff; develop career paths and ensure team resilience. Experience undertaking root cause analysis including prevention orientated solution reporting. Working experience with deployment tools (e.g. GitLab pipelines) and rollback strategies. Proficiency in managing bare-metal servers, virtualization platforms such More ❯

with development, networks, ops and product teams on strategic IT initiatives. Assist with planning, management and resource allocation of inter-departmental projects alongside the PM team. Oversee incident management, root cause analysis, and rapid resolution of system outages or performance degradation. Ensure compliance of procedures such as change management, patch management and security and audit processes. Assist … understanding of cybersecurity principles and experience implementing security measures in a regulated environment. Ability to coach, mentor, and upskill staff; develop career paths and ensure team resilience. Experience undertaking root cause analysis including prevention orientated solution reporting. Working experience with deployment tools (e.g. GitLab pipelines) and rollback strategies. Proficiency in managing bare-metal servers, virtualization platforms such More ❯

relevant teams when required Troubleshoot Microsoft applications, Teams Rooms, and office AV/meeting room technology Provide support across hardware, software, and network-related issues Ensure effective ticket management, root cause analysis, and documentation of remedies Contribute to continuous improvement by updating knowledge bases and encouraging self-service Deliver a consistent high-quality experience when supporting senior … Citrix, VPN clients) What Success Looks Like - High rate of first-time ticket resolution with minimal escalation Clear communication and proactive updates for end users Demonstrated fault-finding and root cause analysis Positive feedback from C-Suite and end users alike Continuous improvement of Service Desk efficiency and knowledge base More ❯

relevant teams when required Troubleshoot Microsoft applications, Teams Rooms, and office AV/meeting room technology Provide support across hardware, software, and network-related issues Ensure effective ticket management, root cause analysis, and documentation of remedies Contribute to continuous improvement by updating knowledge bases and encouraging self-service Deliver a consistent high-quality experience when supporting senior … Citrix, VPN clients) What Success Looks Like - High rate of first-time ticket resolution with minimal escalation Clear communication and proactive updates for end users Demonstrated fault-finding and root cause analysis Positive feedback from C-Suite and end users alike Continuous improvement of Service Desk efficiency and knowledge base More ❯

This is a key appointment and will require the individual to be technically strong with a critical engineering/data centre background. This position will get involved regularly with root cause analysis, fault rectification and act as the appointed Senior Authorised Person, for the operation of both Low and High Voltage equipment. Role Profile: Senior Authorised Person … for HV Root cause analysis/review of any technical faults Carrying out scenario and training with engineering staff Liaising with the clients to ensure excellent feedback and customer satisfaction Assisting and Organising with System shutdowns across sites Providing technical advice for reactive repairs Liaise, audit and manage sub-contractors The position details: Monday to Friday More ❯

site specific improvements, region wide improvement programmes, and oversight and reporting throughout. The Engineer plays a key role during incident and follow-up, including taking part in incident calls, root cause analysis exercises, and supporting sites throughout resolution of problem tasks. The Engineer may play a consultative role in the review of high-risk changes and incident … discipline of Electrical engineering to the level of subject matter expert. Working Knowledge of Plan Do Check Act (Deming cycle) highly desirable. Experience of taking part in and conducting root cause analyses, including awareness of the relevant frameworks. Experience working with computerised maintenance management systems. Experience required in management of external resources. Can prepare & present relevant information to More ❯

visualisation expertise, they use Tableau Expirience working with messy Data, or in an organisation with low Data maturity End-to-end Analytics expertise & expirience with predictive analytics, deep-dive root cause analysis, user funnel analysis Brilliant stakeholder management and expirience working with C-suite level stakeholders Expirience in Supply & Operations Please do apply if this looks More ❯

visualisation expertise, they use Tableau Expirience working with messy Data, or in an organisation with low Data maturity End-to-end Analytics expertise & expirience with predictive analytics, deep-dive root cause analysis, user funnel analysis Brilliant stakeholder management and expirience working with C-suite level stakeholders Expirience in Supply & Operations Please do apply if this looks More ❯

Work closely with DevOps and IT teams to implement CICD pipelines for Genesys environments Manage APIs and web services to ensure seamless data flow across systems Conduct indepth performance analysis and implement optimizations for call quality system speed and user experience Use data analytics and reporting tools to identify trends and opportunities for continuous improvement Ensure the platform is … and security protocols Conduct regular security audits and implement measures to protect against vulnerabilities Serve as the escalation point for complex technical issues related to the Genesys platform Lead root cause analysis and incident management for critical issues Develop and maintain disaster recovery plans and ensure system redundancy Create comprehensive documentation for all system configurations processes and More ❯

Work closely with DevOps and IT teams to implement CICD pipelines for Genesys environments Manage APIs and web services to ensure seamless data flow across systems Conduct indepth performance analysis and implement optimizations for call quality system speed and user experience Use data analytics and reporting tools to identify trends and opportunities for continuous improvement Ensure the platform is … and security protocols Conduct regular security audits and implement measures to protect against vulnerabilities Serve as the escalation point for complex technical issues related to the Genesys platform Lead root cause analysis and incident management for critical issues Develop and maintain disaster recovery plans and ensure system redundancy Create comprehensive documentation for all system configurations processes and More ❯

and environment standardization Build and manage CI/CD pipelines with Jenkins, GitHub Actions, or AWS Code Pipeline Perform administrative and troubleshooting tasks on Linux-based systems, including log analysis and performance tuning. Lead technical triage and root cause analysis for infrastructure-related issues Develop and deploy applications using Docker and AWS FARGATE Use CloudWatch, CloudTrail More ❯

hands-on deep dive when required. Leading the teams during Major Incidents and provide recommendations on fastest path to the major incident recovery or supporting technical delivery teams with root cause analysis for Major Incidents Experience of working on both SAFE/AGILE project delivery Your Profile Essential skills/knowledge/experience: MS Azure solution architect More ❯

hands-on deep dive when required. Leading the teams during Major Incidents and provide recommendations on fastest path to the major incident recovery or supporting technical delivery teams with root cause analysis for Major Incidents Experience of working on both SAFE/AGILE project delivery Your Profile Essential skills/knowledge/experience: MS Azure solution architect More ❯

support while doing progress tracking for high-priority projects. You will also be responsible for offering program-level support and enhancing operational efficiency. Responsibilities: Help conduct qualitative and quantitative analysis of projects post launch, identifying areas for improvement and providing feedback to the team Provide data-driven insights to inform and enhance decision-making Work with Systems Program Managers … across multiple programs to support the needs of the business, for example, implementing tooling changes, assisting with root-cause analysis, conducting comprehensive audit of current workflow, etc. Provide support on the day-to-day execution of programs that require liaising with multiple cross functional partners Assist with developing the tech roadmap process ensuring it is fit-for … Build collaborative cross-functional relationships with Operations, Product, Engineering, Data Science, among other teams Provide support on team execution tracking and outbound communications Minimum Qualifications: Proven experience in data analysis with the ability to interpret data and provide actionable insights Experience with data querying languages (e.g. SQL), Google Suite (Google Docs, Sheets, Slides, etc), Lucid Charts, etc. Excellent verbal More ❯

performance. The Role: *Maintaining and monitoring real-time and batch data pipelines using Flink, Kafka, Python, and AWS *Act as an escalation point for critical data incidents and lead root cause analysis *Optimising system performance, define SLIs/SLOs, and drive reliability *Woking closely with various other departments and teams to architect scalable, fault-tolerant data solutions More ❯

analysts using global data from the largest real-time fraud detection platform to optimise solutions for our enterprise customers. About the Role: You will use your experience with data analysis to investigate suspicious behavior. This will provide new insights to customers leading to immediate real-world impact in the form of lower customer friction, reduced fraud losses and as … your findings and making clear recommendations on how to mitigate risk Using your SQL and Python skills to increase our customers’ fraud capture. While reducing false positives, conducting offline analysis of customer data to expose patterns and statistically tune policies. Produce executive-level reports and own the end-to-end delivery of your recommendations by writing rules into the … and ability to craft a story through data. Delivering industry-leading presentations for external and executive audiences with non-technical background Scoping, planning, and delivering customer-focused projects including root cause analysis, reports, dashboards, rule mining and health checks. Demonstrate a professional and customer-centric persona when interacting directly with customers via phone, e-mail, and chat More ❯

analysts using global data from the largest real-time fraud detection platform to optimise solutions for our enterprise customers. About the Role: You will use your experience with data analysis to investigate suspicious behavior. This will provide new insights to customers leading to immediate real-world impact in the form of lower customer friction, reduced fraud losses and as … your findings and making clear recommendations on how to mitigate risk Using your SQL and Python skills to increase our customers’ fraud capture. While reducing false positives, conducting offline analysis of customer data to expose patterns and statistically tune policies. Produce executive-level reports and own the end-to-end delivery of your recommendations by writing rules into the … and ability to craft a story through data. Delivering industry-leading presentations for external and executive audiences with non-technical background Scoping, planning, and delivering customer-focused projects including root cause analysis, reports, dashboards, rule mining and health checks. Demonstrate a professional and customer-centric persona when interacting directly with customers via phone, e-mail, and chat More ❯

analysts using global data from the largest real-time fraud detection platform to optimise solutions for our enterprise customers. About the Role: You will use your experience with data analysis to investigate suspicious behavior. This will provide new insights to customers leading to immediate real-world impact in the form of lower customer friction, reduced fraud losses and as … your findings and making clear recommendations on how to mitigate risk Using your SQL and Python skills to increase our customers’ fraud capture. While reducing false positives, conducting offline analysis of customer data to expose patterns and statistically tune policies. Produce executive-level reports and own the end-to-end delivery of your recommendations by writing rules into the … and ability to craft a story through data. Delivering industry-leading presentations for external and executive audiences with non-technical background Scoping, planning, and delivering customer-focused projects including root cause analysis, reports, dashboards, rule mining and health checks. Demonstrate a professional and customer-centric persona when interacting directly with customers via phone, e-mail, and chat More ❯

analysts using global data from the largest real-time fraud detection platform to optimise solutions for our enterprise customers. About the Role: You will use your experience with data analysis to investigate suspicious behavior. This will provide new insights to customers leading to immediate real-world impact in the form of lower customer friction, reduced fraud losses and as … your findings and making clear recommendations on how to mitigate risk Using your SQL and Python skills to increase our customers’ fraud capture. While reducing false positives, conducting offline analysis of customer data to expose patterns and statistically tune policies. Produce executive-level reports and own the end-to-end delivery of your recommendations by writing rules into the … and ability to craft a story through data. Delivering industry-leading presentations for external and executive audiences with non-technical background Scoping, planning, and delivering customer-focused projects including root cause analysis, reports, dashboards, rule mining and health checks. Demonstrate a professional and customer-centric persona when interacting directly with customers via phone, e-mail, and chat More ❯

Take basic infra ownership on GCP (or AWS/Azure): networking, autoscaling, CI/CD, IaC, observability, and cost tuning. Participate in on‐call for your area and drive root‐cause analysis with crisp follow‐ups. 15% Collaborate Pair with back‐end & front‐end to wire extractors/detectors and agents into ticketing, voice, and analytics stacks … ADK preferred ). Proven track record shipping AI agents and building RAG pipelines. LLM + DS depth: Prompting/tooling, retrieval design, LLM evals; hands‐on with time‐series analysis (forecasting, change‐point, drift). Cloud & ops: Basic infra ownership on GCP (or AWS/Azure): networking, autoscaling, CI/CD, IaC, observability, and cost control. Communication: You explain More ❯

Take basic infra ownership on GCP (or AWS/Azure): networking, autoscaling, CI/CD, IaC, observability, and cost tuning. Participate in on‐call for your area and drive root‐cause analysis with crisp follow‐ups. 15% Collaborate Pair with back‐end & front‐end to wire extractors/detectors and agents into ticketing, voice, and analytics stacks … ADK preferred ). Proven track record shipping AI agents and building RAG pipelines. LLM + DS depth: Prompting/tooling, retrieval design, LLM evals; hands‐on with time‐series analysis (forecasting, change‐point, drift). Cloud & ops: Basic infra ownership on GCP (or AWS/Azure): networking, autoscaling, CI/CD, IaC, observability, and cost control. Communication: You explain More ❯

Overall management and maintenance of the CrowdStrike platform, including configuring EDR policies, tuning SIEM rules, and optimizing the system for performance - Leading or participating in incident response efforts, conducting root cause analysis, and developing runbooks for incident handling - Monitoring for security threats, analysing alerts, and responding to incidents using CrowdStrike and other security tools. Conduct vulnerability scans More ❯

security frameworks (NIST and Cyber Essentials) • Ability to lead and manage third party providers • Strong understanding of incident response processes and methodologies including leading and managing incidents • Lead on root cause analysis, providing relevant documentation including recommendations • indemonstrable experience of implementing a robust and trustworthy security configuration for various devices, ensuring that all security protocols are effectively More ❯

security frameworks (NIST and Cyber Essentials) • Ability to lead and manage third party providers • Strong understanding of incident response processes and methodologies including leading and managing incidents • Lead on root cause analysis, providing relevant documentation including recommendations • indemonstrable experience of implementing a robust and trustworthy security configuration for various devices, ensuring that all security protocols are effectively More ❯

and security requirements. Conduct code reviews, enforce development best practices, and maintain technical documentation. Monitor Microsoft release cycles and plan for system upgrades and new feature adoption. Support troubleshooting, root cause analysis, and performance optimisation. Collaborate with internal teams and external partners to deliver high-quality solutions on time and to specification. Key Requirements Proven experience as More ❯