2 of 2 Remote SIAM Jobs in the City of London

ITIL (v4 is a bonus), understands Agile, and isn’t afraid to challenge the status quo A calm communicator who can influence stakeholders and lead with empathy Ideally understand SIAM models or multi-sourced setups If you've managed IT Supplier Relationships and have strong service delivery experience? Please do get in touch. More ❯

are identified, communicated, and assessed in line with requirements and agreed SLA/KPIs. Engage actively with supplier programme delivery and transition activities, assisting in the realisation of the SIAM function. Ensure Service Providers provide all management information as required under the contract and take responsibility for the resolution/escalation of issues. Work with internal/external stakeholders, External … effectively. Lead Problem Management Working Groups with suppliers, reviewing performance and identifying future proactive Problem records from trends. Required Skills & Qualifications: Significant experience in a high-volume, complex operational SIAM environment, preferably within an outsourced third-party setting. Operational background with experience in digital customer operations, back office/support functions, and operational IT. Strong analytical skills with experience in More ❯