2 of 2 Remote SLA Jobs in the City of London

and implement upskilling and reskilling programmes Provide clear reporting and updates to senior stakeholders HR Service Delivery Oversee delivery of HR Shared Services, employee records, and ticketing (ServiceNow) Ensure SLA compliance, data accuracy and process efficiency Triage HR enquiries using a tiered service model Act as an escalation point for complex HR and employee relations issues Project Management & Continuous Improvement More ❯

support tickets, ensuring all tickets are handled promptly and kept up to date. Monitor and maintain compliance with service level agreements, prioritising and escalating issues as necessary to meet SLA requirements. Assist in managing user accounts, including creating, modifying, and deleting them as part of the starter/leaver process. Help set up and configure end-user devices such as More ❯