3 of 3 Remote/Hybrid SLA Jobs in the City of London

escalation point for complex 3rd line technical issues across infrastructure, servers, and networking Provide support services to both contracted and non-contracted clients, ensuring SLA compliance Assist with pre-sales activities, including technical design, surveys, and solution recommendations Collaborate with internal teams and stakeholders to ensure smooth project delivery Recommend ...

working in a similar capability (Agency Recruitment or Inhouse) Experience working in Contract Recruitment (Must) and Permanent Recruitment (desirable). Be accountable for owning SLA’s and work in an output-based environment, including remote working. Excellent communication skills Research and organisational skills. You have excellent negotiation skills. Experience Recruiting ...

owning target-state architecture for OSS and service assurance platforms across satellite and terrestrial networks Designing service assurance frameworks covering fault management, performance monitoring, SLA management, and root cause analysis Leading the architectural roadmap for satellite and mobile, focused on interoperability and ecosystem enablement Driving adoption of industry standards … enterprise or digital architecture with significant depth in OSS, service assurance, or network operations Strong knowledge of service assurance design: fault, performance, configuration, SLA management across hybrid satellite-terrestrial networks Proven experience applying frameworks (eTOM, SID, TAM, Open APIs) in operational environments Experience delivering OSS/BSS platforms, service catalogues ...