8 of 8 Remote SLA Jobs in the City of London

Azure DevOps, or equivalent Stakeholder & Vendor Engagement Build strong relationships with internal teams, government departments, citizens, and suppliers Manage third-party delivery performance and SLA adherence Communicate effectively with both technical and non-technical stakeholders to drive transparency and consensus Innovation & Continuous Improvement Promote continuous improvement, learning, and feedback across ...

Performance Indicators Positive stakeholder feedback on IT support and delivery. Delivery of portfolio within time, cost, and quality metrics. Strong team engagement (eNPS) and SLA performance. Effective collaboration across IT leadership to achieve cost efficiencies. Experience & Skills Bachelor’s degree or equivalent experience. 5+ years delivering technology initiatives in multi ...

succession planning. Expertise in agile delivery (Scrum, SDLC; exposure to SAFe/LeSS) and pragmatic governance. Commercial acumen: budget ownership, vendor management, and SLA oversight. Outstanding stakeholder engagement and influencing skills at executive level. Technical fluency to collaborate with engineering, DevOps, architecture, and InfoSec teams. Relevant certifications (Agile/Scrum ...

monitor resources. You will enhance your client relationships by responding to inbound support requests and ensuring that our 2nd line experts meet their SLA’s. Candidates should have more than ONE years’ experience in service desk, technical customer service or support and/or technical account management with some experience … provided. - 1st line support for client internal and external. Response to inbound requests and ensure that our 2nd line experts meet our SLA’s. - Updating internal and external client and suppliers on progress of trouble tickets whilst managing Jira queues. - Providing daily, monthly, quarterly checks and updates on systems. - Writing ...

supplier alignment workshops. Coordinate testing and acceptance for new or changed services. 3. Governance & Reporting Operate SIAM governance framework: Monthly service reviews with suppliers. SLA/KPI reporting and trend analysis. Risk and compliance audits. Maintain escalation paths and RACI matrices. 4. Continual Service Improvement (CSIP) Develop CSIP plans … optimise processes, improve SLA adherence, and enhance customer experience. Drive automation and efficiency improvements across ITSM workflows. 5. Stakeholder & Supplier Management Act as the central point of contact for service integration issues. Facilitate collaboration between Nordcloud, SixWorks, Cohesive, IBM, and internal teams. Provide clear reporting to senior leadership on service ...

supplier alignment workshops. Coordinate testing and acceptance for new or changed services. 3. Governance & Reporting Operate SIAM governance framework: Monthly service reviews with suppliers. SLA/KPI reporting and trend analysis. Risk and compliance audits. Maintain escalation paths and RACI matrices. 4. Continual Service Improvement (CSIP) Develop CSIP plans … optimise processes, improve SLA adherence, and enhance customer experience. Drive automation and efficiency improvements across ITSM workflows. 5. Stakeholder & Supplier Management Act as the central point of contact for service integration issues. Provide clear reporting to senior leadership on service health and improvement initiatives. Required Skills: Strong experience in SIAM ...

supplier alignment workshops. Coordinate testing and acceptance for new or changed services. 3. Governance & Reporting Operate SIAM governance framework: Monthly service reviews with suppliers. SLA/KPI reporting and trend analysis. Risk and compliance audits. Maintain escalation paths and RACI matrices. 4. Continual Service Improvement (CSIP) Develop CSIP plans … optimise processes, improve SLA adherence, and enhance customer experience. Drive automation and efficiency improvements across ITSM workflows. 5. Stakeholder & Supplier Management Act as the central point of contact for service integration issues. Provide clear reporting to senior leadership on service health and improvement initiatives. Required Skills: Strong experience in SIAM ...

mechanics for anchoring a “favorite companion,” context handover, NPS/CSAT. Supply/Operations — recruiting and training companions (Companion Academy), scheduling/Workforce, response SLA, QA/audit. Trust & Safety — content policies (ban on sexual/offline), real-time moderation/post-moderation, incidents and appeals, transparency. AI-hybrid — phased …/marketplace (wellness/communications/telemedicine/EdTech), managed P&L Scaling supply operations (contact centers/gig) 1k–10k+ providers; Workforce/SLA Trust & Safety/UGC policies, passing App Store/Google Play requirements. Data-driven products: A/B tests, pricing, monetization. Experience implementing AI assistants ...