5 of 5 Remote/Hybrid SLA Jobs in the City of London

skills Experience delivering projects and process improvements Desirable Experience in Document Management or Information Management environments Data visualisation and dashboard reporting experience Knowledge of SLA-driven services About You You'll be someone who can confidently combine: Records Management Information Governance Systems & Data Management Reporting & Analysis Team Leadership Project Management ...

risk, and vendor claims IT procurement and commercial management experience in a financial services or similarly complex organisation Contract and vendor management: MSA, SOW, SLA negotiation experience Asset lifecycle management and CMDB-linked financial tracking Understanding of managed service models and outsourced IT delivery Advantageous Familiarity with AWS Marketplace ...

Agile Coach and Dev team, tracking progress, risks, dependencies and decisions Manage the onboarding of new teams and vendors onto the standard metric and SLA set as a structured workstream, including scoping legitimate variants (for example, a newly onboarded vendor with a different SLA template) and coordinating the resulting Jira … leadership on a regular cadence Team and workstream leadership Direct and coordinate contributions from the Development team (Jira, Power BI) and Agile Coach (SLA definitions) as part of a structured delivery plan Drive multiple concurrent workstreams to completion without close oversight, escalating early where dependencies or resourcing put delivery ...

/ticketing and project management tools (HubSpot ideal) Multi-vendor cashless payment systems Implementation, Customer Support and Logistics & Operations teams Service Level Agreement (SLA) monitoring and reporting Nice to Haves Background in events, hospitality or ticketing technology Experience supporting pre-sales, including joining technical demos Why Join/Projects ...

cost-efficient cover across the full 7-day window, including weekend on-call for urgent escalations. You'll configure HubSpot Service Hub yourself (SLA rules, routing, CSAT, dashboards, workflows), design the escalation matrix from first line through to Product and Finance, and work closely with other teams so tickets land … environment Experience managing or working closely with an outsourced/offshore support partner (BPO) at scale Confident working with CSAT, first-time resolution and SLA metrics to drive decisions Hands-on experience across multiple support channels: phone, email and live chat A strong people manager who coaches and develops ...