4 of 4 Service Desk Engineer Jobs in the City of London

Senior Service Desk Engineer (3rd Line) - £400-£450 per day - Inside IR35 - 3 days per week on site near Euston Station - 6 months intitial contract My client is looking for a Senior Service Desk Engineer to play a pivotal role in delivering high-quality technical support and driving service excellence across the organisation. … senior technical position suited to someone with strong expertise in Microsoft technologies, Azure, networking, and change control, who can also bring leadership, mentoring, and process improvement to a busy service desk environment. The successful candidate will either have experience leading a service desk team with strong technical depth or possess expert-level technical skills combined with … a solid understanding of ITIL practices and service performance improvement. Key Responsibilities Provide advanced technical support across the Microsoft stack, including Active Directory, Exchange, and Microsoft 365. Support and manage Azure services including virtual machines, networking, and identity management. Implement and oversee change control processes to ensure stability and compliance. Collaborate closely with the Service Desk Manager More ❯

Service Desk Engineer - Public Sector Hybrid (Central London - 2/3 days on site) | £37,000-£43,000) | Permanent Harvey Nash have partnered with a leading public sector organisation to recruit a Service Desk Engineer to join their London-based IT team. This role is a blend of traditional service desk and … and collaborative IT function working across multiple sites, with direct exposure to modern tooling and infrastructure as the organisation continues to modernise its environment. Experience of Interest: Background in service desk or second line support roles with strong troubleshooting skills Knowledge of Windows 10/11, Microsoft 365, and end-user computing (EUC) technologies Experience supporting hardware, VPN … MFA, Teams Phones, and mobile devices (Android/iOS) Confident engaging with C-suite and senior stakeholders, providing a polished and proactive service Familiarity with ITIL, ticketing systems (ServiceNow/Ivanti/Zendesk all of interest), and server technologies (Windows Server 2016/2019) advantageous What’s in it for you: 30 days annual leave + buy/sell More ❯

Remote Service Desk Engineer Location: Remote Contract Type: Full-Time Primary Shift: Monday to Friday, 07:00am – 1pm and standby 6:30-11pm Focus on backup checks and monitoring alerts The Company Syntax Integration is a Managed Services Provider based in central London, primarily serving clients in the financial, property, and investment sectors. Job Responsibilities Daily … urgent issues requiring immediate attention during on-call hours. Customer Interaction: Deliver excellent customer care and communication throughout all interactions. Documentation and Reporting: Maintain accurate records of all incidents, service requests, problems, and resolutions. Follow internal and external procedures for documenting work. Technical Skills Required Proficiency in Microsoft Cloud solutions such as Office 365 (Exchange Online, SharePoint Online, OneDrive … Azure Audit Logs. Practical knowledge of: DNS, DHCP, Active Directory, Hyper-V, Exchange, WDS. File and folder security management. Smartphone troubleshooting. Soft Skills Required Experience working on an IT Service Desk. Understanding of ITIL Service Management disciplines (Incident, Problem, and Change Management). Excellent verbal and written communication skills. Strong problem-solving abilities and customer service focus. More ❯

IT Support Engineer - Specialty Insurance Up to £40,000 | London | 5 days on-site A leading specialty insurer experiencing phenomenal growth across the London Market is seeking an IT Support Engineer to join their high-performing service desk. This is a fast-moving environment where technology sits at the centre of business delivery, and where a driven … technically capable engineer can make a real impact. The Role You'll work as part of a small, collaborative IT team providing first-class support to users across the London office and wider global business. The pace is quick, the standards high, and the exposure broad, covering both day-to-day service desk activity and project-based … management (MDM/MAM) Troubleshoot VPN, Teams, and audio-visual meeting setups Maintain clear documentation and consistent communication with end users Skills & Experience 1-3 years' experience in a service desk or IT support role Proven ability to deliver support in financial services or corporate environments Strong knowledge of Windows 10/11, O365, Active Directory, and Exchange More ❯