11 of 11 Remote/Hybrid Service Management Jobs in the City of London

Vendor & Service Performance Manager London | Hybrid Working Technology services don't fail because of one team. They succeed when everything works together. We're partnering with a global insurance broker to find an IT Vendor & Service Performance Manager who will sit at the heart of technology operations, owning … service performance across internal teams, strategic suppliers and business-critical platforms. This isn't a traditional infrastructure management role. It's an opportunity to become the single point of accountability for technology service outcomes, influencing senior stakeholders, driving supplier performance and ensuring technology delivers measurable value ...

will work closely with business and technical teams to gather requirements, define user stories, and translate business needs into robust ServiceNow solutions that enhance service management, operational visibility, and employee experience .Key Responsibilitie sDesign, configure, and implement ServiceNow solutions across core platform capabilities and modules .Lead … delivery activities, from requirements gathering and solution design through development, testing, deployment, and optimisation .Configure and enhance ServiceNow workflows, forms, service catalogues, knowledge management, self-service portals, and automation capabilities .Collaborate with stakeholders to capture business requirements and convert them into scalable technical solutions .Develop and support ...

Contract: EUC Service Resilience & Engineering Lead Start Date: July 2026 Duration: 6 months Location: Hybrid - 2 days a week on site in London Rate: Negotiable - Deemed outside IR35 Overview We are seeking an experienced technology leader to drive service resilience, operational excellence, and problem management across … large-scale End User Computing (EUC) environment. This role will lead a specialist engineering capability focused on proactive issue detection, root cause analysis, service improvement, and operational stability. Working closely with engineering, operations, service management, and transformation teams, you will ensure that technology services remain resilient throughout ...

Position: Service Delivery Engineer (Network) Located: 10 Dominion Street, London, EC2M 2EF Reporting to: Solution Engineering Team Lead About Us We are a fast-growing Managed Services Provider delivering connectivity, networks, firewalls, Microsoft cloud, and cybersecurity solutions. We partner with UK SMEs, commercial real estate landlords, and high-growth … Growing, Go Further. These define how we deliver for our customers and how we develop our people. The Role We are seeking a skilled Service Delivery Engineer to join our Service Operations team, responsible for delivering and implementing customer solutions across network, connectivity, and security environments. This role ...

Cyber Security Service Delivery Manager Location: London (flexible working) Salary: £60,000 – £75,000 + benefits We are seeking a Service Delivery Manager to support a key customer within a managed security services environment. This role sits within a dedicated delivery team responsible for both ongoing service operations and the roll out of cyber security projects You will take ownership of service delivery activities, ensuring that services are delivered to a high standard, meet customer expectations, and continue to improve over time. The position offers the opportunity to join an established environment where core processes ...

data integration/automation and applications (including DMS). Key Responsibilities: - Platform Strategy and Architecture: Own the strategy and multi-year roadmap. Lead lifecycle management including modernisation and decommissioning of systems. - Operational Excellence and Service Management: Accountable for platform availability, performance and resilience. Oversea 3rd level support … major incident response. - Security & Risk Management: Ensure security is embedded by design across all platforms. - Automation & Continuous Improvement: Drive automation and standardisation across platform services. - Leadership & People Management: Lead and develop Platform Managers and technical leads across Infrastructure, Endpoint, Security Operations and Application/DMS Platforms. - Stakeholder & Vendor ...

Senior Project Manager – IT Outsourcing (Service Desk & IAM) Contract: 6 Months Initial Term Day Rate: £500–£650 per day (Inside/Outside to be confirmed Location: Hybrid – London (approximately 2 days per week onsite) Overview We are seeking an experienced Senior Project Manager to lead the implementation … major IT outsourcing programme involving the transition of Service Desk and Identity & Access Management (IAM) services from a UK-based operation to an established India-based managed service provider. The successful candidate will take ownership of the implementation, supplier onboarding, transition planning, stakeholder management, and organisational ...

Banking This is a new and exclusive opportunity for a Supplier & Governance Manager to join this investment bank as they are expending their business management team Role details Title: Supplier & Governance Manager Permanent role: salary £60,000- £90,000 Location: London city and home working hybrid 50/… governance practices, performance oversight and engagement approaches of the organisation's technology supplier ecosystem. This will include:- Supplier Governance Commercial & Financial Governance Performance Governance & Service Assurance Supplier Relationship Management Risk, Compliance & Security Alignment Supplier Lifecycle Governance Continuous Service Improvement Required Experience and Skills Experience in supplier management ...

Banking This is a new and exclusive opportunity for a Supplier & Governance Manager to join this investment bank as they are expending their business management team Role details Title: Supplier & Governance Manager Permanent role: salary £60,000- £90,000 Location: London city and home working hybrid 50/… governance practices, performance oversight and engagement approaches of the organisation's technology supplier ecosystem. This will include:- Supplier Governance Commercial & Financial Governance Performance Governance & Service Assurance Supplier Relationship Management Risk, Compliance & Security Alignment Supplier Lifecycle Governance Continuous Service Improvement Required Experience and Skills Experience in supplier management ...

development preferably in a consulting environment. Scripting skills such as JavaScript, HTML and XHTML, XML, CSS, AJAX, AngularJS highly advantageous An understanding of Service Management concepts, delivery assurance principals and procedures. A high level of knowledge of the ServiceNow application and ideally experience of building custom applications … integrations with other platforms. Ideally you will be have obtained some of the following certifications ServiceNow Certified Administrator Service Now Certified Implementation Specialist Service Now Application Developer ITIL Foundation Additional specialist ServiceNow certifications or experience such as HR, CSM, FSM, Service Portal, CMDB, SAM, Discovery, ITOM, ITBM ...

internal knowledge sharing, capability development, and practice maturity across the organisation. Contribute to the identification, design, and development of innovative internal products, frameworks, and service offerings that enhance CACI’s strategic advantage, improve delivery efficiency, and support growth across key market sectors. Technology Coverage Across a broad and evolving … Code - desirable What We’re Looking For Technical & Professional Expertise Proven experience designing and delivering large-scale network and security solutions across enterprise or service provider environments. Deep understanding of network architecture principles, high availability design, routing protocols, segmentation, security architectures, and cloud networking. Experience acting as the final ...