19 of 19 Remote/Hybrid Service Management Jobs in the City of London

Cyber Service Integration Manager This is a new and exclusive opportunity for a Cyber Service Integration Manager to join the thriving Cyber team in this thriving investment bank as they grow their Service Integration Manager - Cyber team Role details Title: Service Integration Manager - Cyber Salary … Focus of the role: the first-line service-management framework for Cyber services Location: London City and home working hybrid (50/50%) The Cyber Service Integration Manager is responsible for owning and operating the first-line service-management framework for Cyber services supporting EMEA ...

Cyber Security Service Integration Manager This is a new and exclusive opportunity for a Cyber Service Integration Manager to join the thriving Cyber team in this thriving investment bank as they grow their Service Integration Manager - Cyber team Role details Title: Service Integration Manager - Cyber Salary … Focus of the role: the first-line service-management framework for Cyber services Location: London City and home working hybrid (50/50%) The Cyber Service Integration Manager is responsible for owning and operating the first-line service-management framework for Cyber services supporting EMEA ...

your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden. IT Infrastructure EUC & Collaboration Service Manager Accountable for the end-to-end quality, availability and user experience of Infrastructure, End User Computing (EUC) and Collaboration services delivered through outsourced … service providers. Act as the retained service management lead, translating business requirements into service outcomes and holding providers accountable for contractual delivery, operational controls and continuous improvement. Work across a global organisation covering the UK, Europe, AsiaPac and US, partnering with business units, Service Desk ...

Service Lead | Up to £100,000 + 5% Bonus I'm currently recruiting for an experienced IAM Service Lead for a senior opportunity within a complex hybrid IAM environment. The key priority for this role is strong operational IAM service leadership and ownership within a live … environment . The hiring team is looking for someone who has experience running and managing day-to-day IAM services, overseeing operational service delivery, managing performance and resolving service issues - rather than a profile focused primarily on IAM architecture, programme delivery or transformation. UK-wide - based from nearest ...

Service Delivery Manager Location: Newcastle Salary: £60,000 per annum Working Pattern: Hybrid (3 days per week onsite) Security Clearance: Active Security Clearance preferred, or eligibility to obtain UK Government Security Clearance is essential About the Role We are seeking an experienced Service Delivery Manager to join … growing technology team supporting critical NHS and Public Sector programmes. This is an exciting opportunity to take ownership of service delivery across complex environments, ensuring high-quality outcomes for clients while driving continuous improvement and operational excellence. You'll work closely with technical teams, business stakeholders, and end clients ...

Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden. IT Infrastructure Core Service Manager This role forms part of a distributed, global infrastructure team responsible for the availability, security, resilience and support of hybrid on-premises … cloud infrastructure, with proactive monitoring, automation and lifecycle management. Manage the outsourced managed service provider (MSP) delivering core infrastructure and cloud services, including cloud platforms, data centre hosting, compute, storage, virtualisation, identity, networking, monitoring, backup and recovery. Retain internal ownership of service outcomes, priorities, risks and escalations ...

technology issues across the business. This role provides operational leadership to the IT Support team, acting as a senior technical escalation point while ensuring service excellence, process compliance, and continuous improvement initiatives are successfully delivered. Working closely with IT management, business stakeholders, and technology teams, the IT Support … Team Lead manages support operations, monitors service performance, coaches and develops team members, and ensures support services align with business needs and service level commitments. The role combines technical expertise, people leadership, customer service excellence, and operational management to deliver dependable workplace technology services. Location: Milton ...

longstanding clients who have a fantastic reputation as a global digital transformation partner, customer experience specialist and provider of complex unified communications and network service solutions. This is a fantastic opportunity to join the business as the Operations Manager where you will be responsible for a managing a team … business. Responsibilities Manage, develop and mentor Senior Leads within the Services department Undertake proactive activities such as checking/monitoring of the service desk function Be part of the Management On-Call Rota Be a point of contact/escalation and understand work practices for the Service ...

Service Architect - ITSM Fully remote Immediate start Initial 6 month contract, could extend INSIDE IR35 Role overview We are looking for an experienced ITSM Service Architect to act as design authority on a HaloITSM implementation. The architect will own the target service management model and make … Business Analyst and a technical specialist for each integration. What's missing is one person who owns how the end-to-end service works. Without that, each requirement and integration gets solved separately, and the result is risk of inconsistent categories and duplicate configuration data. The SA works ...

excellence for customers, peers and partners). Role overview We are looking for a 2nd Line Support Engineer/Field Engineer to join our Service Desk team and work on-site with one of our customers in London. This role requires a proactive, customer-focused IT professional who will … excellent client satisfaction. This role is 4 days at client's site (London, EC3V 9AA). Duties & Responsibilities: Provision of 1st & 2nd line support service for software and hardware Incidents and Service Requests via phone calls, emails and self-service tickets. Efficient and accurate logging of incidents ...

their team! This is an exciting opportunity for a talented individual who thrives in fast-paced environments and is passionate about delivering exceptional IT service management. Primary Function The IT Incident Executive will work closely with the IT Incident Manager to oversee and coordinate responses to unplanned disruptions … operational services. The main objective? Restoring normal service operations as quickly as possible while minimising any adverse impact on business and client operations. Key Responsibilities Incident Leadership and Resolution Incident Ownership: Support the ownership and drive the resolution of High Priority and Major Incidents, ensuring containment and resolution within ...

Description Service Desk Supervisor (6 Month FTC) \n Hugely successful global law firm is looking for a Service Desk Supervisor to join the team on an initial 6-month fixed-term contract, supporting the Service Desk through a high period of exciting growth while helping to deliver … first-class IT support service to the London office. \n What’s On Offer: \n \n Salary to £70,000 \n 6-month fixed-term contract \n Hybrid working (3 days office/2 days remote) \n Fantastic employee benefits \n On-site coffee bar and subsidised canteen ...

Service Desk Analyst (1st line) - Professional Services Department: Service Management Employment Type: Permanent - Full Time Location: Hybrid Description Hello. Welcome to Wanstor! At Wanstor, we’ve been delivering award-winning IT solutions for over 22 years, and we’re proud to keep growing year after year. Today … looking for a place where your skills can thrive and grow, you’ll feel right at home here! We’re looking for a Service Desk Analyst to join our Professional Services team. At Wanstor, our Service Desk Analysts are the heartbeat of our customer experience — the first voice ...

find like-minded people driving change at Howden. Location: Milton Keynes, London, Whitney. Office based 3 days per week. Reporting Line: IT Service Delivery Manager. Travel Requirements: Occasional travel to UK office locations as required. Work Pattern: Full Time, Permanent Key Responsibilities/Accountabilities Tier 1.5 & 2nd line Support … ensuring IT issues that are not resolved in the first instance (Tier 1.5) are picked up, triaged and resolved within SLA/Priority Knowledge Management, KB article ownership for SME’s and regular review/updates Executive user support to key stakeholders and senior management. Managing escalated Incidents ...

basis. It will be primary focus for a period to gain understanding of the estate, including any support of the daily operational meetings and service management support around any service impacting tickets. As an Comm Vault Storage Engineer you will have hands on experience of administering … deal with people professionally at all levels. Look after morning cheeks and reporting to Operations Morning Meetings. Attend weekly meetings around BAU ticket management and resolve these in SLA. Automation Skills on PowerShell and scripting languages to enable us to manage the estate more efficient. Desirable Skills: SC Clearance ...

Terraform experience to join a major financial services organisation. Taking a "build it, own it, run it" approach, you'll be accountable for service health and help improve how systems perform, scale and recover. As the team's Senior Site Reliability Engineer, you'll also represent SRE across … releases and automation. Experience in a large organisation with established processes. Confidence working with stakeholders, leading improvements and supporting colleagues. Bicep, Azure DevOps, IT Service Management, ServiceNow and financial services experience would be useful. Apply Now. ...

Next Ventures is seeking an experienced ITSM Service Architect to act as the design authority for a HaloITSM implementation. This role will own the target service management model and ensure all requirements, configurations and integrations fit a coherent, best-practice design. The SA will work ...

monitoring, alerting, and dashboards that catch a problem before a customer reports it. Track consumption and cost against the throughput, concurrency, and headroom each service is sized for, and warn before a threshold is reached. Join the on-call rotation, provide first response and root cause analysis for incidents … areas, using one or more of these or comparable tools: Version control: Git Cloud platforms: AWS, Google Cloud, including compute, networking, identity and access management, storage, and managed services Containers and orchestration: Docker, Kubernetes or a managed equivalent Infrastructure as code: Terraform with Terragrunt, CloudFormation, OpenTofu, Pulumi CI/ ...

initiatives About you - Oracle Database Engineer (Oracle DBA): Strong Oracle DBA experience across 12c, 18c, 19c and 23ai, including installation, configuration and full lifecycle management Solid grounding in Exadata Infrastructure, ideally including Autonomous Exadata Cloud @ Customer (ExaCC) Hands-on experience with Oracle RAC and Clusterware (CRS): build, administration, troubleshooting … experience Java development knowledge Git or Stash version control Understanding of server architecture, enterprise storage, networking and firewall concepts Familiarity with ITIL and formal service management processes #J-18808-Ljbffr ...