2 of 2 Remote User Journey Map Jobs in the City of London

Location: London or Birmingham (Hybrid) Position Type: Contract Job Description: We are seeking a dynamic and experienced Service Designer to lead and contribute to the delivery of impactful, user-centered service design initiatives. The ideal candidate will blend creativity, strategic thinking, and technical expertise to shape exceptional digital-first experiences. Key Responsibilities: - Lead Service Design Projects Drive end … actionable design solutions that address user needs and business goals. - Uncover Customer Insights Utilize advanced design research methods to identify latent customer needs and pain points, and map intricate user journeys and service processes. - Promote Design Excellence Stay ahead of emerging trends in digital service design and actively share knowledge and best practices with the … Team Growth Guide and mentor junior service designers, enhancing the team’s capabilities and serving as a technical expert and resource. The skills you’ll need to succeed: - User Centred Design - Service Design - User Journey Mapping - Design Strategy - Customer Advocacy - Service Development - Workshop Coordination - Quantitative Analysis - Behavioural Analysis - Requirements Management - Design Pattern Recognition - Design More ❯

access help. This organisation is known for its bold campaigns, inclusive culture, and unwavering dedication to making support accessible to all. We’re looking for a strategic and user-focused Product Manager to lead improvements across their digital portfolio, including website, mobile app, chatbot, and CRM. You’ll work closely with the Senior Product Manager, developers, designers, and … stakeholders to optimise user journeys and deliver impactful digital experiences. Key Responsibilities: Own the optimisation of digital products, improving UX, accessibility, and performance Lead user journey mapping across web and mobile, ensuring inclusive and insight-led design Define user stories and guide development teams through delivery Collaborate with internal teams and external More ❯