9 of 9 User Research Jobs in the City of London

User Researcher - Consultant Akkodis are currently working in partnership with a leading service provider to recruit a number of User Researchers to join a leading digital team with a passion for user-centred design, critical thinking, problem solving and designing and building digital services and products. Please note this is a hybrid role (in either London, Manchester … Glasgow office) with travel to client sites required on occasion and you will need to be eligible or hold current security clearance. The Role As a User Researcher you will work closely with Product Managers, Designers, developers, and other User Researchers to plan and conduct high-impact research that helps develop a better understanding of our clients … users. The Responsibilities * Contribute to creating better products and services that solve users' problems and meets their needs. * Lead the research for your team, suggesting the best approaches and methodologies to use to capture the right user insights. * Plan and run qualitative studies, including remote and in person interviews, observations, diary studies, concept testing and usability studies. * Use More ❯

to help shape the future of generative AI applications, with a strong focus on safety, usability, and technical excellence. This role blends cutting-edge AI/ML development with user research and full-stack integration, offering a unique opportunity to work at the intersection of innovation and impact. Key Responsibilities Define and implement safety metrics for generative AI … systems, particularly language-based models. Conduct user research to identify risks, failure modes, and areas for improvement in AI applications. Integrate AI/ML components with Front End, Back End, data pipelines, and compute infrastructure. Develop high-quality software following best practices, including active participation in code reviews. Collaborate with engineers and data teams across functions to build … robust, end-to-end data pipelines. Generate insights from GenAI datasets using machine learning and data analysis techniques. Qualifications Experience conducting user research in software development contexts. Solid understanding of generative AI and large language models. Proficiency in Python, including testing and development workflows. Familiarity with agile methodologies and working in agile development environments. Strong grasp of modern More ❯

Fintech with ambitions and quality is looking for a UX/UI or Product Designer. The UX/UI or Product Designer will be responsible for creating and refining user interfaces, conducting user research, designing user flows, and creating prototypes. Day-to-day tasks include collaborating with the product development team, conducting usability tests, and iterating … on design solutions based on user feedback. The role also involves updating design documentation. Qualifications Proficiency in UX/UI design, including wireframing, prototyping, and visual design Experience with user research, usability testing, and user-centred design principles Strong skills in product design, including creating user flows and interaction design Proficiency with design tools such More ❯

User Researcher 6 Months Hybrid - London 2 days per week (Inside IR35) £590 per day (Inside IR35) ***Due to the nature of the client, the selected candidate must be eligible for SC Clearance and have at least 5 years' residence in the UK*** The ideal candidate will have experience in GDS projects and have experience of Service Design Requirements … for the role Strong experience in user research, service design, or human-centred design Strong portfolio of research work demonstrating strategic impact, storytelling, and end-to-end capability Deep expertise in user-centred design principles and research methodologies Experience working within agile teams Skilled in planning, conducting, and analysing research independently Able to communicate … findings clearly and influence decision-making at all levels Comfortable facilitating workshops and engaging senior stakeholders Familiarity with accessibility standards (e.g., WCAG) and inclusive research practices Understanding and experience of Government Digital Services (GDS) Desirables Exposure to digital service delivery and integration with design systems Degree in User Research, Psychology, HCI, Anthropology, or a related discipline Disclaimer More ❯

User Researcher 6 months Remote - must be flexible to attended on site meetings Inside IR35 - Umbrella only We are seeking a highly skilled User Researcher to join our public sector client, to work within the legal operations team. Key skills required: Analysis and synthesis Inclusive research Research Society and technology Strategic insight Technical understanding (user-centred design) User-centred and Agile practices Working autonomously All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply More ❯

Service Designer - Consultant (SC cleared) Akkodis are currently working in partnership with a leading service provider to recruit an experienced Service Designer with a passion for user-centred design, critical thinking, problem solving and designing and building digital services and products. Please note this is a hybrid role (in either London, Manchester, Glasgow office) with travel to client sites … Role As a Service Designer you will champion inclusive design practices throughout project lifecycles, ensuring solutions are accessible to as many users as possible. This includes engaging with diverse user research, applying accessibility guidelines and legislation, and advocating for inclusive design principles in your deliverables. The Responsibilities * Maximise the value from the inception to real life application of … service design process to design and develop innovative products and services. This process will be all the way from ideation and inception through to solution build and testing. * Champion user-centricity - with a set of tools and methods you can draw upon to embed design thinking/user-centricity * Work on new ideas and work alongside solution team More ❯

Service Designer - Consultant (SC cleared) Akkodis are currently working in partnership with a leading service provider to recruit an experienced Service Designer with a passion for user-centred design, critical thinking, problem solving and designing and building digital services and products. Please note this is a hybrid role (in either London, Manchester, Glasgow office) with travel to client sites … Role As a Service Designer you will champion inclusive design practices throughout project lifecycles, ensuring solutions are accessible to as many users as possible. This includes engaging with diverse user research, applying accessibility guidelines and legislation, and advocating for inclusive design principles in your deliverables. The Responsibilities * Maximise the value from the inception to real life application of … service design process to design and develop innovative products and services. This process will be all the way from ideation and inception through to solution build and testing. * Champion user-centricity - with a set of tools and methods you can draw upon to embed design thinking/user-centricity * Work on new ideas and work alongside solution team More ❯

seeking a Service Designer with experience in complex digital environments to help shape the end-to-end service experiences of AI-powered enterprise solutions. This role bridges technology and user-centered design, ensuring that services are intuitive, inclusive, and effective across the full lifecycle, from Discovery to Beta, following GDS standards. Key Responsibilities:Service blueprinting & design: Lead the creation … of service blueprints, journey maps, and process flows that align user needs, business goals, and technical capabilities across enterprise-scale systems. GDS framework application: Apply GDS design principles and delivery standards across Discovery, Alpha, and Beta phaseschampioning evidence-based design, inclusive practices, and iterative development. End-to-end service thinking: Understand how backend systems, APIs, and AI-powered components … influence the user experience, ensuring services are designed holistically across digital and operational touchpoints. User research collaboration: Work closely with researchers, product managers, and technical teams to translate insights into actionable service improvements and experience strategies. Cross-functional facilitation: Align stakeholders from design, engineering, product, and business to co-create service visions and identify pain points, dependencies More ❯

impact for the public. We are looking for an AI Engineer with experience in developing LLM-based technologies to join ADI. You will work alongside other Developers, Data Scientists, User Researchers and a Product Manager to maintain and further iterate the Assist service. This role, reporting to the Head of AI products, is designed for an enthusiastic and innovative More ❯