2 of 2 Remote/Hybrid Case Management Jobs in the City of Westminster

needs of each team member and identifying emerging talent. Conduct regular individual and team performance reviews, providing actionable feedback and targeted coaching. Performance Management & Data-Driven Improvement Monitor and analyse a variety of data sources (KPIs, dashboards, call listening, QA, customer feedback) to assess individual and team performance. Identify … vulnerable or complex situations. Promote risk awareness, adherence to policies, and corrective action where necessary. Support in embedding governance, quality frameworks, and change management initiatives within the team. Stakeholder Engagement & Communication Communicate performance, risks, best practices, and improvement recommendations to the relevant Head of Department and across teams ...

across key compliance areas including: Transaction monitoring for AML and fraud prevention Screening of account holders and payment counterparties 360 account holder views and case management Regulatory reporting and audit requirements Supporting the move to a modern data platform You’ll work closely with technology, compliance, operations … Using data and insight to support product decisions Helping ensure solutions are secure, scalable, and operationally effective What we’re looking for Strong stakeholder management and communication skills Experience working closely with developers, analysts, and business teams Ability to manage multiple priorities in a fast‐paced environment A proactive ...