17 of 17 Customer Experience Jobs in the City of Westminster

Senior ML & AI Engineer, you will be responsible for: Developing and implementing ML and AI based solutions to enhance and optimize the Beatport customer experience, including semantic search, content recommendation/personalization engines, and audio models for music professionals. Acting as a subject matter expert regarding … develop scalable data architectures to deliver unified and actionable ML/AI intelligence across the data stack. Requirements 4–5 years of direct experience as an ML/AI focused engineer, with 1+ year in a senior capacity preferred. Master’s or PhD degree in Computer Science, Statistics, Mathematics ...

businesses work. This is a role for an experienced ERP consultant who wants more than project delivery. You’ll stay close to the customer, own the outcome and help businesses get genuine, lasting value from their ERP system. You’ll combine commercial insight, technical expertise and hands-on problem … solving across the entire customer journey – from discovery and implementation to go-live, optimisation and ongoing success. Ready to own the outcome , challenge the status quo and make ERP genuinely work for the customer? Read on . The Role at a Glance Senior ERP Consultant UK Field-Based ...

domain, you'll design the B2B and/or B2C systems that power M&S's international growth. Your focus will span direct-to-customer digital commerce, market-specific customer experiences, partner and franchise integrations, wholesale propositions, and the integration patterns that connect our platforms, partners and legacy … align dependencies, architectural decisions, risks and delivery plans. Assess emerging technologies, modernisation opportunities and architectural improvements that strengthen resilience, delivery pace, operational effectiveness and customer outcomes. Who You Are Your skills and experience will include: Proven experience as a Solution Architect or senior technology leader designing complex ...

through integrity. Skills and Competencies Strong understanding of banking and financial services workflows, including lending, risk management, finance, compliance and data-driven decision making Experience building and managing relationships with stakeholders at all levels, including end users, business leaders and senior executives Proven ability to identify customer needs … translate business requirements and communicate solution value effectively Strong consulting, discovery and problem-solving skills with the ability to align solutions to customer priorities Excellent presentation, facilitation and communication skills with the confidence to lead client engagements independently Ability to collaborate across sales, product, research, client support and advisory ...

accountability, collaboration, and continuous improvement. Empower your team to consistently deliver high-quality service, identify and resolve process challenges, and ensure an outstanding customer experience at every touchpoint. Deliver a Business Plan focused on the consistent and robust growth of the Bureau function. Develop and implement new chargeable … Oversee the contractual delivery of Service Level Agreements (SLAs) and ensure internal processes, legislation, and contract requirements are met. Collaborate with marketing to produce customer communications and service collateral. Support the Commercial Team in selling existing and new Bureau services. Monitor KPIs to assess service efficiency and quality ...

Generation Great marketing doesn't stop when someone fills in a form. The real magic happens afterwards. It's building the journeys, automations and customer experiences that turn enquiries into conversations and conversations into customers. That's exactly what we're looking for. We're The Travel Franchise … generate thousands of enquiries every month, and we're looking for someone who enjoys building smart marketing automations, high-converting funnels and seamless customer journeys to help us convert even more of that demand into new franchise owners. Note: Non-negotiables - Solid strategy, ideation and GTM skills. Impeccable spoken ...

directly with Sierra to hire for this role. About us At Sierra, we're creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, Paris, Madrid … Japan, and Sydney. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. ...

product development lifecycle. Salary: Up to 74.53 per hour PAYE Marketing Director Role: Plan and deliver Storefront activity to improve sales, margin and customer satisfaction. Manage onboarding, performance and compliance to maintain Store Front standards. Optimise product listings, descriptions and taxonomy to improve discoverability and client uptake. Develop … implement pricing and promotional strategies to maximise sales and margin. Lead cross-functional projects to improve listing quality, customer experience and fulfilment efficiency. Collaborate with marketing to plan and execute launches, campaigns and promotional calendars. Your Background : Hold a degree in Business, Commerce, Economics or a related discipline ...

product development lifecycle. Salary: Up to £74.53 per hour PAYE Marketing Director Role: Plan and deliver Storefront activity to improve sales, margin and customer satisfaction. Manage onboarding, performance and compliance to maintain Store Front standards. Optimise product listings, descriptions and taxonomy to improve discoverability and client uptake. Develop … implement pricing and promotional strategies to maximise sales and margin. Lead cross-functional projects to improve listing quality, customer experience and fulfilment efficiency. Collaborate with marketing to plan and execute launches, campaigns and promotional calendars. Your Background : Hold a degree in Business, Commerce, Economics or a related discipline ...

Drive digital, web, demand and pipeline analytics. Build and refine predictive and diagnostic models to support forecasting, targeting, and optimization strategies. Partner with, Sales, Customer Success and Product teams to implement data-informed actions and measure impact. Ensure data integrity, relevance, and timeliness by collaborating with data engineering … Book of Business. Cross-Functional Collaboration: Act as a strategic partner to Marketing, Sales, Product, Finance and IT teams to align initiatives and streamline customer experiences Knowledge and Experience - Legacy Section 5+ Years of professional experience 3+ Years of experience of Marketing Ops/RevOps ...

make machines do the heavy lifting About the role Reports to: Operations Manager (US Cards & Loans) As a Team Lead in Customer Operations, you will lead, coach, and develop a team of approximately 10 front-line agents responsible for delivering exceptional service and support to our US customers, across … consistent achievement of key performance indicators (KPIs), use data and insight to foster continuous improvement, and champion initiatives that streamline processes and improve customer experiences. You will dedicate a substantial portion of your time (up to 30%) to identifying and supporting process improvements, leveraging frontline insights to inform automation ...

Extended Leadership Group, you'll help deliver a more efficient, connected and digitally enabled organisation while ensuring our technology continues to support an outstanding experience for colleagues, members and customers. What you'll do • Lead the delivery of our digital transformation agenda, embedding technology and digital solutions across … areas of the organisation. • Develop and implement digital and IT strategies that support organisational priorities, enhance efficiency and improve the customer experience. • Drive and champion the organisation-wide adoption of digital innovation, including the effective and responsible use of generative AI. • Lead a portfolio of transformation and change projects ...

work will be grounded in competitive analysis, industry trends, business goals, and strategic partnerships, with a focus on enabling seamless, compliant, and cost‐effective customer experiences across the EMEA region, reflecting its unique market dynamics and customer needs. You’ll play a pivotal role in building a best … ways of fulfilling our product mission. Own the product/platform roadmap and continuously make priority decisions based on business cases, market, user, and customer impacts. Act as a steward of platform investments by identifying risks and managing total cost of ownership for any given capability. Establish market positioning ...

hire for this role. About us At Sierra, were building a platform to enable every company in the world to build better, more human customer experiences with AI. We partner with industry leaders such as SoftBank, Uber, Rivian, CLEAR, and Sutter Health. We are primarily an in-person company … Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. ...

directly with Sierra to hire for this role. About us At Sierra, we're creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, Paris, Madrid … Japan, and Sydney. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. ...

product features that empower artists and connect DJs with the music that they love. The ideal candidate will have 4-5 years of direct experience as a Data Scientist, with some experience in ML Engineering being advantageous. The candidate will demonstrate expert proficiency in Google Cloud Platform … with our Lead Data Scientist in developing and maintaining the team’s API service which delivers real-time ML output to Platform Engineering. FastAPI experience would be advantageous in this regard. This role can be hybrid (London) or remote ( but must have UK right to work and be based ...

partnering directly with Sierra to hire for this role. About us At Sierra, were creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, Paris, Madrid … Japan, and Sydney. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. ...