2 of 2 Incident Management Jobs in the City of Westminster

and compliance with industry standards. This position is ideal for someone who thrives in a collaborative environment and is passionate about optimising cloud infrastructure and automation processes. Requirements Infrastructure Management: Design, implement, and manage infrastructure using Terraform for scalable and secure provisioning. Compliance & Security: Ensure platform provisioning aligns with ISO and SOC compliance standards while collaborating with the InfoSec … manage containerised applications using Docker and other orchestration tools. Observability & Monitoring: Provision and maintain observability platforms such as DataDog, Splunk, or New Relic to gain monitoring and performance insights. Incident Management: Establish and oversee monitoring and incident management processes to ensure system reliability. Site Reliability Engineering (SRE): Perform SRE duties to ensure system availability, performance, and More ❯

Excellence: Act as the primary in-person point of contact between staff and Digital Services Work with customers empathetically to provide high-level service and build confidence Maintain detailed incident logs and provide regular updates within agreed SLAs Represent the Council with awareness of Diversity and Accessibility requirements Essential Requirements Technical Skills: Microsoft 365 experience - Advanced knowledge essential Microsoft … Intune operational knowledge - Essential for device management Printer support experience - Including troubleshooting and supplier liaison Windows 10/11 configuration and troubleshooting Network administration and troubleshooting (TCP/IP, WAN/LAN/Wi-Fi) Remote access/VPN technologies MFD operations and basic setup Experience & Qualifications: Valid UK Driving Licence (Manual or Automatic) - Mandatory Minimum 2-4 years … in IT Service Support environment ITIL methodology understanding and exposure to ITIL-based environments Experience liaising with staff at all levels including senior management Proven track record as Workplace Technology/Field Engineer or similar Personal Attributes: Excellent communication and interpersonal skills Strong problem-solving abilities with a can-do attitude Ability to work independently and take initiative Patience More ❯