13 of 13 Incident Management Jobs in Central London

Major Incident Manager/Major Incident Manager A fantastic opportunity has arisen for a Major Incident Manager/Major Incident Manager to join our London based law firm on a permanent basis. Major Incident Manager/Major Incident Manager Responsibilities and Duties: * Major Incident Management within shift and OOH on rotation. * Oversee and drive Incident Management activities, including the resolution of Major Incidents. This will often involve bringing together multiple global teams and resources to bring about the efficient and effective restoration of service. In addition to managing technical resolution ...

permanent basis. IT Service Delivery Manager/IT Service Desk Manager Responsibilities and Duties: * Manage the Service Desk team using the Service Management toolset and provide accurate reporting on performance. * Lead, coach and develop the Service Desk team, fostering accountability, professional growth and a culture of continuous improvement. … operations through methodical troubleshooting, process optimisation, and implementation of best practices. * Carry out all relevant technical support and maintenance activities as required by Change Management, Incident Management, Problem Management, and Service Request Management processes. * Liaise with other internal support teams, internal senior management ...

issue resolution for business-critical operations. Deep, hands-on knowledge of Murex is essential, as you will be the go-to specialist for troubleshooting, incident management, and user support. Key Responsibilities Provide advanced support for all Murex-related incidents, service requests, and user queries, ensuring timely resolution within …/downstream IT teams and vendors to escalate and resolve critical incidents. Maintain and update support documentation, knowledge bases, and runbooks. Participate in environment management (refreshes, patching, configuration) as required for support continuity. Support release management by validating and testing new Murex releases or patches from a support ...

Identity & Access Management Engineer London (Hybrid) - 3 Days Onsite Per Week up to £80,000 + Benefits + Bonus Banking Sector Are you ready to safeguard one of the world's largest financial institutions? We're looking for a talented IAM Engineer to enforce security policies across banking … mature privileged access systems, and make a real impact on enterprise security. What you'll do: Provide engineering support for RSA IGL Identity Access Management application Create and mature access reviews, implement privileged access controls Investigate/resolve incidents, manage operational queries (passwords, access issues) Maintain knowledge base/ ...

respond to security alerts, analyze real-time data, and provide swift, reliable communication to key stakeholders during incidents. The role also includes creating detailed incident reports, conducting risk assessments, and collaborating with teams to ensure the safety and security of personnel, assets, and operations. Qualifications Proficiency in monitoring security … systems, assessing risks, and implementing security protocols. Strong analytical and problem-solving skills for real-time data analysis and incident response. Excellent communication skills for stakeholder coordination and report writing. Knowledge of digital tools and software used in security operations room environments. Proven ability to work calmly and efficiently ...

cross functional alignment. Define service boundaries and consumption models that support pricing strategies, internal cost models, and commercial viability. Work with Finance and Product Management to input into cost modelling and identify levers for profitability and operational optimisation. Ensure smooth handover of service designs to delivery and support teams … with appropriate documentation, training, and tooling guidance. Validate that service support models (e.g., Service Desk, incident management, reporting) meet customer and operational requirements. Support post launch service reviews, identifying opportunities for improvement, risk mitigation, or optimisation. Maintain version control of service artefacts and ensure updates reflect ongoing changes ...

this shift — redefining operating models, strengthening governance, and ensuring customers experience reliability, transparency, and confidence at scale. What You Will Own Global ownership of incident, problem, and escalation management across enterprise banking customers Leadership of the transition to a cloud-first, SaaS-aligned support model , including tooling, processes … collaboration with Product, Engineering, IT, and Services to improve root-cause resolution and platform stability Introduction of automation, AI, and proactive monitoring to reduce incident volume and resolution time Continuous improvement of global support standards, metrics, and customer experience Representation of Support in senior leadership forums, influencing roadmap ...

prem systems. Network Support Diagnose Wi-Fi, VPN, and LAN connectivity issues. Determine local vs. broader network faults and escalate when needed. Incident Management & Troubleshooting Log, categorise, prioritise, and track all incidents and service requests. Follow structured troubleshooting steps using scripts and knowledge bases. Monitoring & Administration Monitor system ...

assist with other areas of the general support of the current Windows estate. Technical Requirements Essential 5+ years experience in day-to-day management of large Windows endpoint estates of 3,000+ devices 5+ years experience in day-to-day management of large Windows server estates of 500+ … conducting security/vulnerability patching and remediation at scale Application packaging/deployment via SCCM Working in an ITIL environment with change and incident management SQL vulnerabilities Presenting technical solutions confidently to relevant approval boards Creating and reviewing high- and low-level technical documentation, technical standards and processes ...

major technology stack. Practical experience with automation tooling such as Ansible, Terraform, GitHub, or Azure DevOps. Proven capability leading ITIL change processes and Major Incident Management (MIM), with a disciplined post-incident review culture. Excellent troubleshooting skills across multiple layers: Network Identity Endpoint Proxy SIEM/SOAR ...

easily be picked up by colleagues during an absence. Admin 10% Follow appropriate departmental and company procedures and policies (i.e., change control, problem and incident management) Monitor performance through the scorecard Monthly meetings with on-site primary contact Reporting ticket management Essential: Previous AV support experience … concierge service Skilled AV Engineer possessing good interpersonal skills, and should be comfortable with Senior Management Must be smart and confident in their appearance. Should have proven abilities within the AV industry and/or corporate environment for over 5 years Excellent communication and customer service skills Enthusiastic ...

highly client-facing role where you will guide businesses through practical resilience improvements, including: • Designing and delivering cyber crisis simulation exercises • Developing and enhancing incident management and response frameworks • Conducting capability and readiness reviews • Advising senior leadership teams on cyber preparedness strategy You will lead engagements from initial … with executive stakeholders and technical teams to provide clear, actionable recommendations that improve response capability and organisational resilience. Those with a background in reactive Incident Response (either in-house or from Consulting already), who are wanting to move into an advisory IR role would be an excellent ...

systems. Lead requirements gathering and solution design for new functionality with third party providers, integrators and aggregators. Support for Test teams, project warranty and incident management processes. Review all faults identified, to a level where the underlying issue is understood, recorded and resolution is managed through to completion. … risks involved in running our business appropriate to my role, in line with the company risk framework. Key Competencies/level Business: Project Management Level 1, working knowledge of general insurance products, particularly commercial lines Technical: Competent working knowledge of the host policy administration systems and/or competent ...