1 to 25 of 62 Incident Management Jobs in Central London

role in maintaining the integrity of our IT systems, collaborating closely with cross-functional teams, and ensuring our digital operations meet the highest standards. Key Responsibilities: Team Leadership and Management: Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst, and End-to-End QA Specialist. … with the Application Support Manager to develop and implement effective support processes and documentation. Ensure all applications are updated, patched, and maintained in line with best practices. Technical Project Management: Oversee the planning, execution, and delivery of technical projects. Work closely with the Technical Project Manager to ensure projects are completed on time, within scope, and budget. Facilitate communication … delivery. Identify opportunities for process optimisation and efficiency gains. Stakeholder Communication: Act as the primary point of contact for all digital operations-related matters. Provide regular updates to senior management on the status of projects, operational performance, and security compliance. Facilitate effective communication between IT teams and business units. Problem Solving and Incident Management: Manage and resolve More ❯

individual filling this role will be a business focused problem solver with a desire to learn and closely partner with highly engaged production Risk, Operations, BDRM (Business Development & Relationship Management) and IT Development teams to maintain the smooth running of CDSClear application and infrastructure. The role will implement responsibilities defined by the team lead, working or being on call … expected to reduce the requirement for this over time. Key responsibilities: Level 2 IT support for the CDSClear business including hands on support of the in-house developed trade management and risk systems Key player in establishing a new operating model for supporting applications in AWS Work closely with the business line and IT colleagues to progress the CDSClear … The Site Reliability Engineer will be a member of rota for late shift work until 10 pm London Time. Subject to changes as the global support model evolves. Active management of all CDSClear environments ensuring daily availability and performance indicators are met Part of the team which owns and is responsible for driving and securing the front-to-back More ❯

blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the … and architects, encouraging the adoption of innovative technologies and practices. Technical Analysis:Lead technical analysis and estimation efforts for custom-built applications. Best Practices:Drive the adoption of release management and automation best practices. Incident Management:Ensure thorough root cause analysis and prompt remediation during any incidents or outages. Vendor Coordination:Work with external vendors to supplement More ❯

in managing complex IT infrastructures and applications, with strong expertise in Azure, Active Directory, VMware, Microsoft, Linux and O365. ITIL certification and a track record of successful change and incident management. Experience around Incident Management, Problem Management, Change Management and Asset Management. Strong communication skills, with the ability to influence senior leaders and manage competing More ❯

Production Application Support Engineer (Linux SQL ITIL) London to £95k Do you have experience of supporting systems and users on Capital Markets systems You could be joining the Investment Management arm of a global bank.As a Production Application Support Engineer you will join a talented, global team responsible for providing first class support to Fixed Income Clients and applications … across Commodities and Futures for Trading, Pricing and Risk management systems. You'll manage production systems, acting as an escalation point for operational teams on a 24x7 basis, taking ownership of Major Incident Management, incident response, problem management and root cause analysis. Employing a data-driven approach you will drive production stability via metrics and … reporting, partnering closely with Application Development teams and external vendors, ensuring accurate logging of support incidents, conducting Incident and Problem Review Meetings (PRMs) and tracking action items through to closure. Location/WFH: You'll be based in the London office and have flexibility to work from home once a week. About you: You have achieved a 2.1 or More ❯

business objectives, meet service level agreements (SLAs), and provide a seamless user experience. Key Responsibilities Oversee and improve the entire lifecycle of key ITIL practices and be proficient in Incident, Problem, Change, Asset, Transition and Service Request management, ensuring timely resolution and fulfilment in alignment with service level agreements (SLAs). Manage End to End Service Provision by … acting as a point of escalation, ensuring seamless service delivery by adhering to established systems, processes, and methodologies. Manage Service Communications by providing regular incident & maintenance and downtime updates as well as reports to Senior Management on all aspects of service performance, ensuring transparency and timely communication on any issues. Manage SLA’s/SLO’s and develop … business to provide consultative input on solution changes, updates, and upgrades, and assist in defining and communicating accordingly. Take ownership of Major incidents, coordinating resolution efforts and conducting post-incident reports for internal distribution. On occasion these may occur out of hours. Manage the escalation of incidents and service requests to 3rd line support or external vendors as needed. More ❯

development, QA and multiple production trading systems including some belonging to third party clients. Collaborate with development, networks, ops and product teams on strategic IT initiatives. Assist with planning, management and resource allocation of inter-departmental projects alongside the PM team. Oversee incident management, root cause analysis, and rapid resolution of system outages or performance degradation. Ensure … compliance of procedures such as change management, patch management and security and audit processes. Assist in the maintenance of these procedures. Support regular security audits and penetration tests, addressing findings and oversee any remediation work. Improve system monitoring, alerting, documentation, operating procedures and incident response processes. Manage, mentor, plan and coordinate the activities of both teams. Required … Experience Ideally 7+ years Linux system administration experience with at least 3 years in a managerial or team lead role. Strong expertise with RHEL-based systems, including installation, ongoing management, monitoring, performance tuning, system security hardening, etc. Proven track record of managing geographically distributed teams, including senior engineers and tier-1/2 support staff including on-call and More ❯

development, QA and multiple production trading systems including some belonging to third party clients. Collaborate with development, networks, ops and product teams on strategic IT initiatives. Assist with planning, management and resource allocation of inter-departmental projects alongside the PM team. Oversee incident management, root cause analysis, and rapid resolution of system outages or performance degradation. Ensure … compliance of procedures such as change management, patch management and security and audit processes. Assist in the maintenance of these procedures. Support regular security audits and penetration tests, addressing findings and oversee any remediation work. Improve system monitoring, alerting, documentation, operating procedures and incident response processes. Manage, mentor, plan and coordinate the activities of both teams. Required … Experience Ideally 7+ years Linux system administration experience with at least 3 years in a managerial or team lead role. Strong expertise with RHEL-based systems, including installation, ongoing management, monitoring, performance tuning, system security hardening, etc. Proven track record of managing geographically distributed teams, including senior engineers and tier-1/2 support staff including on-call and More ❯

To be successful in this role, you will wield a broad range of skills and deep understanding within Cloud network and security architecture (Azure), and excellent communication and stakeholder management skills. This role will see you taking ownership of for the delivery of security solutions within the group to support and enhance our security strategies. Please note this role … latest security technologies. Installing, configuring, updating, and monitoring security tools and software, such as antivirus, encryption, authentication, SIEM etc. Evaluate, research and manage emerging cyber security threats. Support the incident management process, through Root Cause Analysis. Responding to and resolving security incidents and events, such as malware infections, phishing attempts, denial-of-service attacks, data breaches, etc. Liaise … internal and external audits relating to information security. Conducting security awareness training and education for staff and users on best practices and emerging trends in cyber security. Use vulnerability management to improve Infinigate’s security landscape. Performing risk assessments and vulnerability scans to identify and mitigate potential threats to the network, devices, applications, and data. Complete security audits of More ❯

To be successful in this role, you will wield a broad range of skills and deep understanding within Cloud network and security architecture (Azure), and excellent communication and stakeholder management skills. This role will see you taking ownership of for the delivery of security solutions within the group to support and enhance our security strategies. Please note this role … latest security technologies. Installing, configuring, updating, and monitoring security tools and software, such as antivirus, encryption, authentication, SIEM etc. Evaluate, research and manage emerging cyber security threats. Support the incident management process, through Root Cause Analysis. Responding to and resolving security incidents and events, such as malware infections, phishing attempts, denial-of-service attacks, data breaches, etc. Liaise … internal and external audits relating to information security. Conducting security awareness training and education for staff and users on best practices and emerging trends in cyber security. Use vulnerability management to improve Infinigate’s security landscape. Performing risk assessments and vulnerability scans to identify and mitigate potential threats to the network, devices, applications, and data. Complete security audits of More ❯

Job title : IT Technician/Incident Technician Location : Glasgow/London - UK Mode : Contract – Inside IR35 Primary skills/mandatory skills are as follows: Technology troubleshooting environment Asset Tracking/Management experience a must Proficient in other MS-Office productivity applications Proficient in Share Point site maintenance ITIL certifications a plus Experience in the financial industry is a More ❯

analysts working on your shift, while also delivering advanced security operations services to clients across a range of industries. As a Senior SOC Analyst , you will be central to incident response, threat hunting , and real-time defence management , guiding and mentoring two junior SOC analysts. The SOC team is deeply committed to leveraging the latest in automation and … more effective security outcomes. This role provides a unique opportunity to help shape the future of a next-gen SOC environment. This role combines hands-on technical expertise with management responsibility, offering a unique blend and the chance to contribute meaningfully to both team development and cutting-edge security operations. The shift pattern is four days on, four days … am) shifts. Key Responsibilities Mentorship & Team Leadership: Guide and support two juniors with ticket escalation and investigating incidents, fostering a culture of collaboration and continuous learning. Client Relationship Management: Act as a point of contact, managing ongoing communications and ensuring technical needs are met Threat Detection & Analysis: Triage and analyse alerts across multiple SIEM platforms (e.g., Microsoft Sentinel, custom More ❯

FX Production Support Engineer to join our dynamic Front Office FX technology team. This is a high-impact role supporting the bank’s electronic FX trading platforms. Key Responsibilities Incident Management: Respond rapidly to production incidents with data driven decision making, minimizing downtime and financial impact. Lead root cause analysis and conduct blameless post-mortems Monitoring & Automation: Enhance … ensure efficient and scalable operations Collaboration: Partner with development teams to design and deploy fault-tolerant, scalable solutions aligned with business goals Governance & Compliance: Enforce and adhere to change, incident, and problem management policies, as well as bank specific non-financial risk frameworks Mentorship: Support the growth of junior team members and promote a culture of engineering excellence More ❯

time, office-based position requiring five days per week in the office. The role includes participation in an on-call rota, which is factored into the salary. Role & Responsibilities: Incident Management : Act as a primary contact for end-user incidents and service requests, ensuring efficient triage, troubleshooting, and resolution. Documentation : Maintain and update accurate knowledge base documentation quarterly. … Ticket Execution : Handle tickets and requests using best practices, maximising the adoption of IT services and applications. Problem Management : Work with the Lead IT Operations Administrator to identify trends and potential problems to enhance service delivery. Hardware Support : Ensure operational functionality of computers, printers, and peripherals, as well as assist with hardware and software maintenance. Collaboration : Liaise with other More ❯

Squarepoint is a global investment management firm that utilizes a diversified portfolio of systematic and quantitative strategies across financial markets that seeks to achieve high quality, uncorrelated returns for our clients. We have deep expertise in trading, technology and operations and attribute our success to rigorous scientific research. As a technology and data-driven firm, we design and build … for end to end transaction flow across the trading platform Quickly identify, analyze and correct alerts & issues and/or escalate to minimize trade flow impact and preempt outages Incident management: create and send reports following established process Intensive interaction with trading community, back office operations, brokers, exchanges, development and infrastructure teams Support scheduled changes: application deployments, network More ❯

they come to Nutmeg for the same reason: our straightforward and transparent approach to investing. Nutmeg is a J.P. Morgan company offering award-winning investments, products and digital wealth management services to over 250,000 investors in the UK. We built the business from scratch, with c onstant innovation a core part of our ethos since the beginning. We … solutions written in Java/Kotlin Write unit, component, integration, end-to-end & performance tests Support the products you've built through their entire life cycle, including production and incident management Required qualifications, capabilities and skills Formal training or certification on Java programming concepts and proficient advanced experience Recent hands-on professional experience as a back-end software … physical disability needs. Visit our FAQs for more information about requesting an accommodation. About The Team The Cybersecurity & Technology Controls group at JPMorganChase aligns the firm's cybersecurity, access management, controls and resiliency teams. The group proactively and strategically partners with all lines of business and functions to enable them to design, adopt and integrate appropriate controls; deliver processes More ❯

happen Product Delivery : Manage and deliver products with the GF Technology team. Solution Architecture : Design and implement solution architectures. Continuous Improvement : Enhance monitoring and alerting of the application stack. Incident Management : Respond to and resolve production failures and incidents. Post-Mortems : Conduct post-mortems for all significant incidents. Automation : Reduce manual tasks through automation. Metrics Development : Add and …/GCP certifications(s) preferable or equivalent highly regarded Strong engineering practices, especially automation Terraform Language skill: - Groovy (beneficial) - SQL/TSQL (beneficial) Strong communication and collaboration skills Stakeholder management and relationship building skills Benefits Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health More ❯

timely submission and approval of timesheets and expenses, meeting payroll and reporting deadlines. Oversee financial performance within assigned accounts, maximising turnover and profitability. Prepare and deliver accurate and timely management reports internally and for clients. Support sales and marketing activities, including RFP responses, presentations, and client meetings. Contribute to the creation and improvement of departmental policies and procedures. Coordinate … client accounts. Manage service transitions both into and out of the organisation. Maintain documentation in line with internal and client processes. Track day-to-day activities, monitor project and incident statuses, and report on task completion. Lead or participate in special projects as required by management or clients. Act as an ambassador for Managed Services, fostering collaboration and … effective communication across internal teams. What we’re looking for: Significant experience in service delivery and/or project management roles. Strong technical and operational understanding of telecommunications (voice and data) cabling infrastructure. Demonstrable success in managing multi-million-pound managed services contracts. Experience leading large support teams (40+ staff) across client accounts. Deep knowledge of structured cabling standards More ❯

extensive experience in SRE practices, and the ability to lead and scale SRE teams to ensure the availability, performance, and security of our systems. Key Responsibilities: Leadership and Team Management: Lead and manage the SRE team to ensure high availability, scalability, and performance of our AWS-based infrastructure. Provide mentorship and guidance to junior and senior engineers, fostering a … culture of operational excellence and continuous improvement. Cloud Infrastructure Management: Oversee the design, implementation, and maintenance of cloud infrastructure in AWS, ensuring the systems are secure, reliable, and highly available. Use best practices for AWS services, automation, and monitoring. SRE Practices Implementation: Establish and lead the implementation of SRE principles, such as Service Level Objectives (SLOs), Service Level Indicators … SLIs), and Error Budgets, to drive the team's focus on reliability. Incident Management: Lead incident response efforts, root cause analysis (RCA), and post-incident reviews to improve system reliability. Ensure rapid response to production issues and minimize downtime. Performance Optimization: Drive initiatives for performance tuning, cost optimization, and efficient use of AWS resources. Ensure the More ❯

this will be half remote/half officed based. This is initially a 12 month fixed term contract. The Infrastructure Services Analystwill be responsible for the day-to-day management of infrastructure topologies within the firm including servers, storage devices, firewalls, WAN, LAN, WIFI, Internet and unified communications. The individual will also be responsible for ensuring all devices are … involve all aspects, planning, communication, implementation, and reporting. You will have extensive experience with the likes of M365 applications and Azure IaaS. Read on for more details... Key Responsibilities: Incident Management: Respond to ServiceNow tickets and resolve incidents. Administration and Monitoring: Administer and monitor various systems including Windows Server, Azure, Entra ID, Intune, VMWare, VXRail, Cato Platform, Rubrik … Commvault, Juniper Mist, and APC. Daily Health Checks: Perform daily health checks of infrastructure services using management platforms like SolarWinds. Vulnerability Analysis and Patch Management: Analyse vulnerabilities using Rapid 7 and manage patching of servers, appliances, and switches. Ticket Logging: Log tickets with MSP and providers when services are impacted. Firmware Updates: Perform firmware updates for appliances like More ❯

You'll Do Maintain and improve our AWS-based infrastructure using Infrastructure-as-Code (Terraform) Support and scale Kubernetes clusters hosting critical microservices Design and enhance observability, alerting, and incident response processes Collaborate closely with engineers to ensure systems are reliable, secure, and performant Lead root cause analysis for production incidents and help prevent recurrence Build tooling to automate … Go (bonus) What We're Looking For Strong experience in SRE, DevOps, or Production Engineering roles Proven hands-on skills with AWS , Terraform , and Kubernetes Experience with production support, incident management, and RCA practices Comfortable working in a fast-paced startup or scale-up environment Strong problem-solving mindset and a passion for automation More ❯

including AKS , managed identities, network controls, and secure storage. Manage infrastructure state with Terraform , integrating into our GitOps workflows. API and Automation Development (Java) Security & Compliance Engineering Observability and Incident Management Technical Environment Cloud: Microsoft Azure (AKS, Azure DevOps, storage, networking) Languages: Java (API/tooling), Bash, YAML, Go (optional) CI/CD: GitHub Actions, Argo CD, Terraform … Proven ability to re-architect CI/CD systems, with hands-on experience in GitHub Actions, Terraform, and Helm. Strong understanding of container orchestration and platform observability. Familiarity with incident response in production environments. Nice to Have: Background in financial services, trading infrastructure, or regulated environments. Experience with GitHub Enterprise, Argo CD patterns, or Kubernetes policy enforcement. Contributions to More ❯

Datalake Service and the Core Banking System. You will oversee their deployment, development, enhancements and production operations. You should have extensive experience and skills in Software Engineering, DevOps, project management, incident management, team management and stakeholder management. Additionally, you should have expertise in: Multi-threaded Java backend development API and SQL database development Typescript and Node.js More ❯

to operate. Keep us up to date by continuously updating our technologies and patterns. Support the products you've built through their entire lifecycle, including in production and during incident management Required qualifications, capabilities & skills Formal training or certification on software engineering concepts and applied experience Recent hands-on professional experience as a back-end software engineer Experience … physical disability needs. Visit our FAQs for more information about requesting an accommodation. About The Team The Cybersecurity & Technology Controls group at JPMorganChase aligns the firm's cybersecurity, access management, controls and resiliency teams. The group proactively and strategically partners with all lines of business and functions to enable them to design, adopt and integrate appropriate controls; deliver processes More ❯

provide guidance on system performance, troubleshooting, and customer feedback. Document technical processes and contribute to creating user manuals, training materials, and knowledge bases. Liaise with third-party vendors for incident management, troubleshooting, and service levels are met. Monitor system logs and security alerts to proactively address any security concerns, ensuring the privacy and integrity of data handled by … the lockers. Maintain accurate records of installations, repairs, system configurations, and support tickets for internal tracking. Generate reports on system performance, hardware health, and issue resolutions for management review. Document best practices, troubleshooting steps, and system configurations to improve operational efficiency. Your Profile Essential skills/knowledge/experience: Strong experience in technical support or systems specialist role, ideally More ❯