20 of 20 Incident Management Jobs in Central London

Description: Mandatory Skills: Security Log Monitoring Job Title: Cyber Incident Management Analyst Role Overview The Cyber Incident Management Analyst is responsible for coordinating and managing the response to information security incidents across the organisation. The role ensures incidents are assessed, contained, investigated, escalated, and closed … regulatory obligations. The role requires improvements in current processes and there is a requirement to link with all areas of the business. Key Responsibilities Incident Coordination & Response • Triage, assess, and manage cyber security incidents from initial detection through to closure. • Lead incident response activities, including containment, eradication ...

production evolution toward a hybrid model of fibre, satellite, cloud and IP. IMG is a leading global sports marketing agency, specializing in media rights management and sales, multi-channel content production and distribution, brand partnerships, strategic consulting, digital services, and events management. It powers growth of revenues, fanbases … needed. Proactively identify and address potential issues before they impact service delivery. Completing service bookings, including provisioning of occasional use services. Technical Execution & Incident Management: Resolve network and service issues, working from initial investigation to final resolution, isolating the cause, and minimising impact. Log, analyse, and act upon ...

Data Ops Manager to own the operational excellence of a large-scale Azure data platform. This role is central to ensuring platform reliability, incident management, SLA oversight, cost efficiency, and deployment governance. You will lead the response to operational issues, drive process improvements, and ensure the platform supports … deployments, ensuring safe, reliable, and compliant delivery. Champion monitoring, observability, and automation strategies to detect and resolve issues proactively. Develop and maintain operational runbooks, incident playbooks, and escalation protocols. Partner with engineering and analytics teams to align operational strategy with business objectives and platform roadmap. Required Skills & Experience Proven ...

view on how to keep the production environment both highly and stable and available for daily trading activity. Primary responsibilities will be split across incident management & root cause analysis, working with development teams to resolve issues, whilst facing off to Front Office users to handle queries, provide progress … Monitoring and Observability tooling Python and Shell Scripting skills for automation purposes Capability to work across end-to-end Production Support covering initial incident response, root cause, gap analysis, bug fixing through to full recovery and resolution Understanding of the trade life cycle from pre-to-post trade ...

help them resolve tickets the same day (preferably the same hour). Log tickets for the customer and ensure you are following the Incident Management process every time – “if it’s not in the ticket, it didn’t happen”. Maintain ticket Q so all tickets include … standard is to avoid having tickets older than 2 weeks that do not have a full plan of action to move to resolution. Change Management – Ensure that you always log a change in accordance with our change management process to fix a fault or satisfy a work request. ...

Support Engineer who will act as the escalation point for critical production issues across trading and risk systems. The role focuses on deep incident diagnosis, partnering with engineering for fixes and reliability improvements, and building the tooling, runbooks, and documentation that enable L1/L2 teams to resolve issues … faster. Key Responsibilities Own L3 escalations end-to-end: triage, root cause analysis, remediation, and post-incident follow-up with engineering and stakeholders. Partner with product and engineering to improve reliability, operability, and supportability of applications, including logging, metrics, and alert quality. Develop scripts, runbooks, diagnostics, and quality ...

respond to security alerts, analyze real-time data, and provide swift, reliable communication to key stakeholders during incidents. The role also includes creating detailed incident reports, conducting risk assessments, and collaborating with teams to ensure the safety and security of personnel, assets, and operations. Qualifications Proficiency in monitoring security … systems, assessing risks, and implementing security protocols. Strong analytical and problem-solving skills for real-time data analysis and incident response. Excellent communication skills for stakeholder coordination and report writing. Knowledge of digital tools and software used in security operations room environments. Proven ability to work calmly and efficiently ...

external clients Your Responsibilities External Focus Manage communication with SS&C’s Wealth clients on behalf of the IT group for core disciplines including Incident, Problem, Change and Release Management. Ensure client specific requirements are understood and IT services meet client expectations. Deliver management information through regular reporting … Actively work with IT peers to promote client focus and deliver an exceptional customer experience. Support requests for client oversight and due diligence. Business Management Partner with IT and Business leaders to define and maintain standards and working practices. Act as an escalation point for issues impacting ...

assistance Work closely with stakeholders to collect requirements and deploy solutions within ServiceNow to streamline business processes. Customize and tailor ServiceNow modules, encompassing Incident Management, Change Management, Service Catalog, and Knowledge Management. Administer user access, roles, and permissions within the ServiceNow environment. Develop and manage ServiceNow reports ...

portfolio managers, traders, and cross-functional tech teams. You’ll play a key role in ensuring the availability and reliability of trading applications—handling incident resolution, improving system performance, and contributing to the evolution of internal tooling. Strong technical skills in Python , SQL , and experience with AWS are essential. … data flows and schemas Collaborate with infrastructure, engineering, and front office teams to maintain robust system performance Participate in platform upgrades, deployments, and change management processes Ensure best practices in monitoring, incident management, and operational support 🧠 What You’ll Bring: Proven experience in an Application Support role ...

Manager to join our team. Responsibilities: Provide end to end ownership of customer service contracts Work across our ITIL based services, like problem and incident management, to deliver customer outcomes Coordinate effort and liaise between nearshore and offshore teams Ensure that an excellent service is being consistently delivered … customers consistently receive the contracted services Ensure effective management and process controls are in place, and escalation is effective where necessary Act as a point of contact and escalation for contracted end customers Build services relationships with customers Track performance of services and prepare reporting on SLAs & KPIs Produce ...

tools (e.g. Splunk) Knowledge of security hardening and compliance in regulated environments Ability to act as a technical lead/SME without direct people management Strong troubleshooting and incident management skills Nice to Have Experience with hybrid or cloud-aligned platform design Exposure to SRE practices ...

automate deployment of applications, infrastructure and integrations. Monitoring & Reliability Monitor system performance, troubleshoot issues and apply SRE practices to improve availability and resilience. Configuration Management Use Terraform and Ansible to manage and configure cloud resources consistently and securely. Security & Compliance Implement cloud security best practices, ensuring alignment with regulatory … organisational standards. Operations & Incident Management Collaborate with support and operations teams to resolve incidents, perform root cause analysis and deliver long-term fixes. Cross-Functional Collaboration Work closely with developers, QA, product teams and platform engineers to embed DevOps methodologies across the lifecycle. Continuous Improvement Identify opportunities ...

operate effectively from day one 🚀 What will you be doing? You will operate at the intersection of IT Service Delivery, Business Analysis, and Knowledge Management , working within a complex international retail environment. Your main responsibilities will include: Knowledge Discovery & Assessment Conduct structured discovery sessions with the outgoing IT support … workflows, and escalation paths Application & Platform Knowledge Capture You will document key applications within the retail ecosystem, including: POS systems (Cegid) Clienteling applications Workforce management tools Traffic analytics and payment systems For each application, you will capture: Functional and technical ownership Vendor relationships Known issues and workarounds Support procedures ...

will be responsible for ensuring the smooth running of the Trading product. Your role will span a range of responsibilities, including event settlement, incident management, and planning live event coverage across a variety of sports. Our work is driven by the sporting calendar, so evening and weekend shifts … Owning Product and Operational efficiencies that lead to improving the overall customer experience, weather this be quicker settlement or improved event availability. Support ticket management and prioritization. Driving operational standards. Reporting, Logging & Operational Auditing. Training, Onboarding & Process Documentation. Feed Management & Third-Party Support Liaison. Required Skills a keen ...

easily be picked up by colleagues during an absence. Admin 10% Follow appropriate departmental and company procedures and policies (i.e., change control, problem and incident management) Monitor performance through the scorecard Monthly meetings with on-site primary contact Reporting ticket management Essential: Previous AV support experience … concierge service Skilled AV Engineer possessing good interpersonal skills, and should be comfortable with Senior Management Must be smart and confident in their appearance. Should have proven abilities within the AV industry and/or corporate environment for over 5 years Excellent communication and customer service skills Enthusiastic ...

Requirements: SQL Python/Bash ETL/ELT support Workflow orchestration (Airflow or Dagster) AWS data services (Athena, S3, MWAA, Iceberg) Data quality monitoring & incident management Nice to Have: Airbyte DBT Apache Spark Grafana FTP/data distribution platforms Financial data experience ...

tooling (e.g. Datadog, Grafana, Prometheus, PagerDuty, or equivalent). Ability to lead technically and influence at the engineering leadership level. Hands-on experience with incident management, on-call processes, and post-incident review. About Us: Ascendion is a leading provider of AI-first software engineering services. ...

passion for AI-driven products Career path into a Head of Engineering/CTO role About The Company Seed funded AI solution for Property Management sector End to end automation removing all administrative tasks for commercial and residential property businesses London HQ About the Role Architect and build scalable … processing systems. Integrate backend systems with AI models and automation workflows. Ensure systems are secure, performant, and reliable in production. Implement monitoring, observability, and incident management practices. Mentor engineers and contribute to technical direction and engineering standards About the Candidate 7+ years of backend or full-stack engineering ...

embed risk analytics into core systems Support testing and validation of new features and model outputs Contribute to defining processes around deployment, monitoring, and incident management Please forward your cv and we can set up a conversation. ...