Application Support Lead (nCino & Mambu)
- Location
- City of Westminster, England, United Kingdom
debt. Service and support management Lead application support for business-critical banking platforms. Manage incidents, problems and service requests, including major incident coordination. Produce root cause analysis and implement preventative actions. Maintain support documentation, knowledge articles and operating procedures. Change, release and testing Own release planning … information technology, computer science or a related discipline. Desirable Salesforce Administrator, nCino or Mambu certification. ITIL Foundation certification. Agile, Scrum Product Owner or business analysis qualification. Personal attributes Strong ownership mentality and a proactive, customer-focused approach. Excellent analytical, problem-solving and prioritisation skills. Commercially aware, organised and detail ...