1 of 1 Remote/Hybrid Social Skills Jobs in Cleator Moor

performance management and disciplinary processes where required. Proactively monitor ticket dashboards to identify potential SLA breaches and communicate risks to relevant stakeholders. Maintain regular communication with local and remote teams through Microsoft Teams and other collaboration tools, ensuring concerns are addressed and escalated where appropriate. Provide management cover … represent and advocate for customer requirements. The confidence to challenge existing processes constructively and identify opportunities to improve service quality, efficiency and profitability. Excellent communication, leadership and stakeholder management skills. The ability to work effectively within demanding operational environments while maintaining a focus on service excellence and continuous improvement. Strong ...