1 of 1 Remote/Hybrid Microsoft Jobs in Clitheroe

first point of escalation for 1st and 2nd Line support issues Lead from the front by actively handling support tickets across the Microsoft stack Mentor and support the development of a junior engineer Assist with workload management, prioritisation, and service desk efficiency Deliver excellent customer service and maintain strong … processes and documentation What Were Looking For: Proven experience working within an MSP environment (essential) Strong 1st/2nd Line support experience across Microsoft technologies Previous mentoring or leadership experience (formal or informal) Excellent communication and organisational skills A proactive, hands-on approach with a willingness to lead ...