1 to 2 of 2 Customer Service Jobs in Coalville

small number of established on premise applications. Having ideally had previous experience within SaaS support, you will need to be passionate about delivering excellent customer service, have a proactive attitude to problem solving, and buy into the team ethos. You will be working with the Resolver Team with … a focus on tackling more complicated customer issues passed through from the first line support team as part of a tiered response team to provide efficient assistance to customers. There will be a focus on joining of developing both product and technical skills to be able to resolve complex … collaborative approach, so a team player mentality and a willingness to help your colleague will be a key attribute to the role. ESSENTIALS Excellent customer service & communication skills. Excellent analytic skills and problem-solving abilities. Ability to multitask and handle multiple simultaneous issues. Knowledge of Microsoft Windows Operating more »

IT Service Centre Analyst Coalville ( 5 days onsite) £30-34,000 My client is looking for a service centre analyst/IT Support Engineer to provide 1st/2nd line phone support and hardware support for a busy service centre. This is a predominately customer service … hardware fault diagnostics for Desktops, laptops and mobile phones. You will be responsible for call logging and resolution, taking ownership and management of internal customer issues, setting expectations whilst meeting the needs of the business. Key skills Supporting Microsoft Windows 10/11 in an enterprise environment Administrating Microsoft … Laptops/Desktops and Printers/Multi-Function Devices Supporting iOS Apple devices This role would suit candidates used to working in a busy service/contact centre looking to take the next step in their career as the client provides excellent training and career development opportunities. In return more »